Senior IT Project Manager to own the governance, coordination, and successful delivery of a portfolio of enterprise implementations of Klir. This role is critical to ensuring predictable delivery across multiple customers while maintaining strong customer partnerships and high-quality outcomes.

This person will act as the primary conduit between Klir and multiple enterprise customers, working closely with customer-side IT project managers while orchestrating Klir's internal implementation, data, product, and customer success teams.

Location: This position is hybrid-based in Toronto.

Role Description

The Senior IT Project Manager is accountable for the end-to-end delivery of a portfolio of enterprise Klir implementations, from project initiation through go-live and handover to Customer Success.

You will manage multiple concurrent projects at different stages of delivery, balancing priorities, risks, and stakeholder expectations across customers. You will establish consistent governance while adapting delivery approaches to each customer's environment.

You are not expected to perform hands-on technical implementation, but you must be highly comfortable with enterprise IT concepts, integrations, and data migration conversations, and able to lead those discussions with confidence.

Responsibilities

Portfolio & Delivery Management

• Own a portfolio of concurrent enterprise Klir implementations
• Balance priorities, capacity, and risk across multiple active projects
• Provide clear visibility into portfolio status, risks, and dependencies
• Ensure consistent delivery standards while adapting to customer-specific needs

Project Governance & Initiation

• Lead formal project initiation for enterprise Klir implementations
• Develop and maintain:

Project Initiation Documents (PIDs)
Governance frameworks and RACIs
Stakeholder maps and communication plans

• Establish and run delivery cadence including:

Weekly project status meetings
Monthly executive steering committee meetings
Delivery & Execution Management

• Own integrated project plans and manage delivery against agreed scope, milestones, and timelines
• Track risks, issues, dependencies, and mitigation plans across the portfolio
• Proactively manage delivery risks in complex, multi-stakeholder environments
• Lead change control and scope discussions in partnership with internal teams and customers

Customer & Stakeholder Management

• Serve as the primary day-to-day counterpart to customer IT Project Managers across multiple accounts
• Build trusted relationships with:

Customer IT teams
Operational and business stakeholders
Executive sponsors

• Navigate enterprise and public-sector environments with patience, persistence, and professionalism

Commercial & Milestone Oversight

• Track project milestones tied to commercial deliverables across the portfolio
• Coordinate with internal teams on milestone sign-off, invoicing, and payments
• Ensure delivery aligns with contractual obligations and SLAs

Technical& Data Collaboration

• Be fluent in enterprise delivery concepts including:

System integrations
Data migration and data quality
Data exchange between systems

• Partner closely with Klir's Data Architect and technical specialists
• Structure and lead technical discussions without being hands-on

Customer Success & Value Realization

• Work in close partnership with Customer Success Managers to:

Ensure implementation SLAs are met across the portfolio
Align implementation outcomes with long-term customer value
Plan and coordinate training and enablement sessions

• Support analysis of customer "as-is" workflows and map them to Klir's target-state workflows
• Ensure customers are confident, trained, and prepared for long-term success on Klir

What success looks like

In this role, success means:

• Multiple enterprise implementations are delivered predictably and professionally
• Portfolio-level risks are identified early and actively managed
• Customers experience Klir as a trusted, credible enterprise partner
• Internal teams are aligned, coordinated, and focused across accounts
• Customers reach go-live confident in Klir and positioned for long-term value realization

Requirements (Sound like you?)

Required Experience

• 6-9+ years of experience as an IT Project Manager or Senior IT Project Manager
• Proven experience managing multiple concurrent enterprise projects
• Experience delivering enterprise SaaS or complex IT implementations
• Experience working directly with large enterprise or public-sector IT teams
• Strong background in formal project governance and delivery frameworks
• Comfortable owning delivery in high-visibility, customer-facing roles

Technical Comfort

• Strong understanding of:

Enterprise integrations
Data migration and data exchange
SaaS delivery models

• Able to confidently lead technical conversations without being hands-on

Personal Attributes

• Excellent communicator and relationship builder
• Highly organized, structured, and detail-oriented
• Calm, patient, and persistent in complex environments
• Strong analytical skills and comfort mapping complex workflows
• Collaborative, pragmatic, and outcome-focused

Compensation & Timing & Travel

• Salary: CAD $110,000-$130,000 annually
• Benefits: Canadian benefits package, unlimited vacation, MacBook
• Travel: Occasional traveling for company events
• Timing: Immediate opening