About the Role

As a SeniorImplementation Partner, you will lead the onboarding and launch of new customers on the SevenRooms platform. You'll own the end-to-end implementations for multi-location and enterprise hospitality operators, serving as a trusted advisor from start through successful go-live and early adoption.

In this role, you will operate with autonomy, navigating ambiguity, influencing cross-functional partners, and tailoring implementation strategies to meet each customer's unique business needs. This role is ideal for someone who thrives in customer-facing work, enjoys problem-solving, and is energized by helping businesses adopt new technology.

You'll report to the Regional Lead and work cross-functionally with Sales, Customer Success, and other teams across DoorDash to ensure a seamless handoff and strong product adoption. Beyond customer delivery, Senior Implementation partners mentor peers, contribute to process improvements, and help scale best practices as the business grows.

We expect this role to be flexible, with some time in office and some time remote. You will need the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities.
You're excited about this opportunity because you will...

• Act as a strategic partner across departments including Sales, Product, and Customer Success. Ensure alignment on complex client objectives from pre-sale through ongoing support while leading cross-functional initiatives to optimize the implementation process.
• Take ownership of the implementation lifecycle for complex, multi-location, and high-value enterprise accounts. Develop tailored implementation strategies to meet each client's unique requirements with a focus on maximizing value, driving platform adoption, and achieving ROI.
• Take ownership of designing, organizing, and delivering comprehensive onsite training sessions for key clients. Tailor training content to address each client's specific needs, ensuring full platform adoption and alignment with their business goals.
• Lead the strategic planning, scheduling, and resource management of high-stakes implementation projects. Anticipate and manage cross-functional dependencies while proactively identifying risks and taking ownership of solutions to keep projects on track.
• Actively contribute to the onboarding and training of new team members. Share best practices, insights, and technical expertise to accelerate their development while serving as a mentor through the complexities of enterprise implementations.

We're excited about you because you have...

• 4+ years of experience in customer-facing roles such as implementation, onboarding, account management or support - ideally within SaaS or hospitality
• Experience leading complex or Enterprise implementations, including multi-location or high-value customers
• Strong project management skills, with a proven ability to manage multiple workstreams, stakeholders, and deadlines
• Excellent written, verbal, and presentations skills - with the ability to communicate technical concepts clearly to non-technical audiences
• A consultative, solutions-oriented mindset and experience building trusted relationships with senior customer stakeholders
• Comfort operating in ambiguity, influencing without authority, and adapting quickly as priorities evolve
• Familiarity with tools such as Salesforce, Zoom, Smartsheet, Google or similar project management and CRM platforms

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$81,300-$142,000 USD

The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.

$102,000-$150,000 USD