Location: Washington, DC
Posted: 07/30/2026

Position Details:

Job Title: Senior Enterprise Tools & Program Delivery Lead

Job Type: Full-time

Location: Washington, DC (Onsite 3x per week)

About the Role:

The Senior Enterprise Tools & Program Delivery Lead is a hands-on technical delivery professional responsible for administering and improving the enterprise platforms used by "customer" technology teams and program offices. The role leads technical and non-technical initiatives from intake through implementation, adoption, and operational support; translates business needs into practical tool configurations, workflows, dashboards, integrations, and support models; and helps teams use the available tool ecosystem effectively.

Working across a multi-platform ecosystem of collaboration, work-management, ticketing, reporting, and development tools, this role combines enterprise application administration, solution assessment, program and project delivery, customer support, training, and cross-team coordination. It is a senior individual-contributor lead role with significant workstream and stakeholder leadership and applies Agile methods where appropriate to support effective delivery and continuous improvement.

Roles & Responsibilities:

Enterprise Tools Administration & Solutions

• Configure and administer Jira projects and Confluence spaces, including workflows, fields, screens, permissions, automations, templates, dashboards, and reports; establish repeatable administration standards that support maintainability and consistent use.
• Support and improve an enterprise tool ecosystem that includes Zendesk, Smartsheet, Tableau, Power BI, GitHub, and related collaboration, ticketing, reporting, workflow, and development platforms based on program and project needs.
• Assess current-state capabilities and business, technical, data, reporting, and support needs; recommend practical solutions through configuration, integration, workflow redesign, process change, platform consolidation, or new capabilities.
• Design or coordinate cross-platform integrations using APIs, connectors, automation, data imports and exports, authentication, and single sign-on; document data flows, ownership, and operational support needs.
• Set up tool environments for new program offices and project teams, including access, roles, licenses, baseline configurations, operating conventions, and transition to ongoing support.

Program & Project Delivery

• Lead full lifecycle technical and non-technical projects and workstreams from intake and planning through implementation, transition, and operations and maintenance.
• Manage scope, schedules, resources, risks, dependencies, decisions, and deliverables across multiple concurrent initiatives while maintaining clear plans and status information.
• Coordinate enterprise deployments, migrations, enhancements, and operational changes across program offices, vendors, administrators, developers, analysts, security teams, and operations personnel.
• Ensure projects are effectively planned, coordinated, documented, and delivered; address blockers, escalate issues, and implement practical corrective actions when conditions change.
• Facilitate Integrated Product Team (IPT) meetings and working sessions, coordinating dependencies and communication across teams, program offices, vendors, and separate tool environments.

Systems Support, Customer Service & Adoption

• Manage or coordinate enterprise-tool support intake, triage, escalation, root-cause analysis, change coordination, customer communication, and knowledge management.
• Onboard new program offices and project teams to enterprise tools, delivery processes, support channels, access models, and governance expectations.
• Create training materials, presentations, user guides, standard operating procedures, knowledge articles, and quick-reference content for technical and non-technical audiences.
• Conduct workshops, demonstrations, office hours, and role-based training; gather user feedback, identify adoption barriers, and improve tools, processes, and documentation.
• Support transition planning, knowledge transfer, and capability building so teams can sustain solutions after implementation.

Reporting, Analytics & Process Improvement

• Develop and maintain operational and executive dashboards, status reports, decision summaries, and cross-program reporting that provide clear, actionable visibility.
• Analyze project, service, and platform data to identify trends, risks, delivery constraints, support needs, and opportunities to improve adoption and customer experience.
• Establish useful performance indicators appropriate to each project or service, such as schedule health, risks, request volume, response time, backlog health, cycle time, adoption, and customer feedback; interpret measures in context rather than relying on a single metric.
• Identify and implement workflow, automation, data-quality, documentation, and service improvements based on analysis, feedback, post-project reviews, and lessons learned.

Stakeholder, Vendor & Governance Coordination

• Serve as a liaison among technical teams, non-technical stakeholders, program offices, executive leadership, vendors, and contractors.
• Prepare and present status updates, solution options, recommendations, risks, and decisions in a form appropriate for operational and executive audiences.
• Coordinate with governance, security, privacy, accessibility, acquisition, and operations stakeholders to align solutions and delivery practices with applicable requirements.
• Apply working familiarity with FISMA, FedRAMP, NIST guidance, Section 508, federal acquisition and procurement, capital planning, and IT governance when relevant to the assignment.

Agile Delivery Support

• Apply core Scrum, Kanban, SAFe, iterative-delivery, backlog-management, and continuous-improvement concepts when appropriate to the work.
• Facilitate planning, reviews, retrospectives, stand-ups, or other delivery sessions as needed, and support project managers, product owners, Scrum Masters, and team leads with practical guidance and cross-team impediment resolution.

Required Professional Skills:

• 8+ years of relevant professional experience in enterprise technology, technical program or project delivery, IT management, enterprise applications, systems administration, software delivery, service delivery, or a closely related discipline. A related master's degree may substitute for up to two years of this overall experience requirement.
• 5+ years leading or coordinating technical and non-technical programs, projects, or major workstreams across multiple stakeholders, including responsibility for scope, schedules, risks, dependencies, decisions, and delivery outcomes.
• 4+ years supporting, administering, implementing, or improving enterprise tools or business systems. This experience should include advanced Jira and Confluence use plus hands-on configuration or administration experience, or clear evidence of transferable administration capability.
• Demonstrated ability to translate business and technical needs into practical solution options, workflows, configurations, integration approaches, implementation plans, and support models.
• Experience supporting users, triaging issues, communicating status, creating support or knowledge content, and improving customer and service-delivery processes.
• Ability to create dashboards and reports, analyze project or operational data, and present actionable information to technical, business, and executive stakeholders.
• Strong facilitation, training, documentation, written and verbal communication, analytical, customer-service, and problem-solving skills.
• Working knowledge of Scrum, Kanban, and SAFe concepts and the ability to explain and apply their core principles. Extensive Agile coaching experience is not required.

Preferred Professional Skills:

• Experience with several of the following or comparable platforms: Zendesk, Smartsheet, Tableau, Power BI, GitHub, enterprise collaboration tools, ticketing systems, or work-management applications.
• Previous software development, scripting, API, SQL, Power Query, Python, JavaScript, data-transformation, systems-integration, or workflow-automation experience.
• Experience with enterprise system integrations, migrations, cloud or application deployments, identity management, single sign-on, Okta, Azure, or government cloud environments.
• Experience developing training, onboarding, documentation, and change-adoption approaches for technical and non-technical users.
• Federal government or federal contracting experience.
• Familiarity with federal security, accessibility, acquisition, capital-planning, or IT-governance practices.
• PMP, CSM, PSM, SAFe, Kanban, ITIL, change-management, Atlassian administration, or comparable professional certification.

Dynanet Team Requirements and Expectations:

• Possess Strong written and verbal communication skills.
• Highly organized with the ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
• Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
• Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
• Excellent judgment and creative problem-solving skills.
• Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
• Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.

Education/Experience Requirements:

• Education: Bachelor's degree in Project Management, Information Technology, Computer Science, Information Systems, Business Administration, Engineering, or a related field required. A related master's degree is preferred.
• Experience Equivalency: Candidates with a bachelor's degree must meet the full 8+ years of overall relevant experience stated above. A related master's degree may substitute for up to two years of that overall requirement, but does not replace the specialized project-delivery and enterprise-tools experience requirements.
• Security Eligibility: Must be able to obtain and maintain the required Public Trust suitability determination.

Employee Benefits Overview:

• Industry Competitive Compensation
• Medical and Dental Insurance
• Paid Time Off/Holidays
• 401(k) Retirement Plans with Matching
• Remote Work
• Paid Training
• Employee Referral Program
• Employee Development Program?

*Remote work flexibility available with required onsite presence during core federal hours and additional coverage as mission dictates for team facilitation, stakeholder meetings, and agile ceremonies.