Salesforce

Senior Director, Product Management

Salesforce$218K — $365K *
Consumer Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15+ years in Product Management, with at least 5 years in Conversational AI, CCaaS, or Voice Technology.
  • Deep understanding of contact centers, voice integrations and architecture (SIP, RTP, WebRTC), and Voice/AI fundamentals (LLMs, RAG, NLU).
  • Proven track record of shipping 'Zero-to-One' enterprise-grade products at scale.
  • Experience managing high-performing PM teams and influencing cross-functional engineering organizations.
  • Ability to translate the hype of Generative AI into concrete, high-ROI use cases for enterprises.
  • A related technical degree is required.

Responsibilities

  • Define the product vision and strategy for autonomous voice agents in customer service and contact centers.
  • Build advanced frameworks that leverage AI for real-time intent recognition and autonomous action execution.
  • Drive voice infrastructure development and compliance for global adoption of Agentforce Voice AI.
  • Ensure secure integration of Voice Agents with key enterprise platforms for personalized service.
  • Address technical aspects of voice such as latency, interruption handling, and emotion detection.
  • Collaborate with sales and marketing to scale Agentforce Voice and serve as a technical spokesperson at events.

Benefits

  • Resources to support work-life balance and personal growth.
  • Access to advanced AI tools to enhance impact in your role.
  • Opportunities to shape future innovations and experiences for organizations.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Product

Job Details

We are looking for a visionary Product Leader to spearhead the evolution of Agentforce - Voice AI. In this role, you will define the roadmap for autonomous voice agents that transforms modern customer service and contact centers. You won't just be building features; you'll be defining the future of "Agentic Voice" where AI doesn't just talk-it reasons, integrates with deep enterprise data, and resolves complex customer issues end-to-end without human intervention.

Key Responsibilities
  • Product Vision & Strategy: Own the end-to-end product lifecycle for Voice AI capabilities for customer service and contact centers, including low-latency streaming, real-time reasoning, and multi-turn conversational logic.
  • Agentic Frameworks: Build the "brains" of the voice agent. Work closely with AI Research and Engineering to leverage LLMs/LMMs for real-time intent recognition, sentiment analysis, and autonomous action execution (Service Actions).
  • Voice Infrastructure and integrations: Drive voice infrastructure and compliance needs to drive global adoption Agentforce Voice AI
  • Enterprise Integration: Ensure Voice Agents can securely integrate to Contact Center platforms, CRM, ERP, and Knowledge Base data (e.g., Data Cloud) to provide hyper-personalized, context-aware service.
  • Voice Excellence: Solve for the "last mile" of voice: managing latency, interruption handling, emotion detection, and high-fidelity text-to-speech (TTS) that feels human-grade.
  • GTM & Ecosystem: Partner with Sales, Marketing, and Customer Success to scale Agentforce Voice globally. Act as the primary technical spokesperson for executive briefings and industry events.


Required Qualifications
  • Experience: 15+ years in Product Management, with at least 5 years specifically in Conversational AI, CCaaS, or Voice Technology.
  • Domain Expertise: Deep understanding of one or more of the following - contact centers, voice integrations and architecture (SIP, RTP, WebRTC), Voice and AI fundamentals (LLMs, RAG, Prompt Engineering, NLU).
  • Execution: A proven track record of shipping "Zero-to-One" enterprise-grade products at scale.
  • Leadership: Experience managing high-performing PM teams and influencing complex, cross-functional engineering organizations.
  • Strategic Mindset: Ability to translate the "hype" of Generative AI into concrete, high-ROI use cases for enterprise customers.
  • A related technical degree required.


Preferred Qualifications
  • Familiarity with the Salesforce Ecosystem (Service Cloud, Einstein, Data Cloud).


In office expectations are 36 days a quarter

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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