JP Morgan Chase & Co.

Senior Director of Software Engineering - CI&A Biometric & Externalization

JP Morgan Chase & Co. • $180K — $220K *
New York, NY 10001In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of applied software engineering experience with formal training or certification in the field.
  • 5+ years of experience in leading technology teams to solve complex technical challenges.
  • Proven expertise in designing and scaling biometric platforms with integration across diverse channels and reliability standards.
  • Fluent in biometric operations and performance measurement with hands-on experience in A/B testing.
  • Strong knowledge of security practices related to biometric data, including presentation attack detection and adversarial threat models.
  • Experience managing the identity lifecycle for biometrics with a focus on security and regulatory compliance.
  • A track record of influencing in complex, matrixed organizations and delivering large-scale value.

Responsibilities

  • Lead technology and process implementations across departments to achieve firmwide objectives.
  • Manage multiple areas with a focus on strategic transactions.
  • Set and scale strategies for AI-driven engineering and automation to boost speed, scalability, and reliability.
  • Drive reuse of development tools and automation capabilities across teams.
  • Provide leadership and direction to various teams across platforms and divisions.
  • Serve as the main interface with senior leaders and stakeholders to navigate competing objectives.
  • Oversee multiple stakeholders and large-scale collaborative projects.

Benefits

  • Opportunity to make a significant impact in the future of financial services.
  • Collaboration with cross-functional teams with a focus on innovation and technology.
  • Engagement in advanced projects utilizing cutting-edge biometric and AI technologies.
  • Leadership position with direct influence on strategic decisions and implementations.
Full Job Description
JOB DESCRIPTION

Your opportunity to make a real impact and shape the future of financial services is waiting for you. Let’s push the boundaries of what's possible together. 

As a Senior Director of Software Engineering at JPMorganChase within the Connected Commerce Technology organization, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains. Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances. 

Job Responsibilities
  • Leads multiple technology and process implementations across departments to achieve firmwide technology objectives
  • Directly manages multiple areas with strategic transactional focus
  • Sets and scales multi-department strategy for agentic AI-enabled engineering and SDLC/TLM automation (using enterprise-authorized tools within the work environment) to drive firmwide objectives (speed, scalability, reliability, and cost-to-serve), including portfolio-level standards for AI-orchestrated delivery workflows, release governance, automated test modernization, resilience engineering, and incident response acceleration; establishes guardrails for validation, security, resiliency, traceability, and reuse.
  • Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to drive cross-domain reuse and measurable capacity unlock outcomes across departments.
  • Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business
  • Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives
  • Manages multiple stakeholders, complex projects, and large cross-product collaborations
  • Influences peer leaders and senior stakeholders across the business, product, and technology teams 
Required qualifications, capabilities, and skills
  • Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise 
  • Experience designing and scaling a cross-channel biometric platform (not point solutions), including common APIs/shared policy/shared telemetry with modality-specific adapters (voice/face/iris/palm), integration across IVR/telephony, mobile SDK + camera pipelines, and kiosk/branch/partner flows, with strong reliability/latency discipline (especially for IVR voice) and graceful fallback for poor capture quality.
  • Fluency in biometric ops and performance measurement (e.g., FAR/FRR, EER, TAR@FAR, FTE/FTA, drop-off, IVR AHT), with experience running A/B tests and tuning policies (step-up thresholds, risk-based routing) while protecting CX, plus a mature operating model for drift monitoring, incident response, vendor SLAs, and continuous evaluation.
  • Experience defining and implementing presentation attack detection and an adversarial threat model with a fraud-first mindset across modalities, including voice replay/deepfake resistance and call audio injection risks (noise and device/line variability), face liveness and deepfake/face-swap and injection defenses (with device integrity signals), and iris/palm considerations (sensor trust, presentation attacks, and deployment constraints such as specialized hardware and environmental requirements).
  • Knowledge of responsible biometrics practices, including bias/fairness evaluation and mitigation across demographics/environments (capture UX, thresholds, alternative paths), accessibility requirements for customers unable to use a modality, and privacy/regulatory readiness for biometric data (e.g., retention controls and purpose limitation).
  • Experience engineering end-to-end identity lifecycle for biometrics—secure enrollment (proofing strength, step-up, dedupe, re-enrollment rules), strong binding to the correct account/device/session with change handling (new device, biometric drift/injury/aging), secure recovery that avoids lockouts, and clear consent/transparency with data-minimization practices.
  • Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale
  • Experience leading multi-organization adoption of agentic AI-enabled engineering operating models (using enterprise-authorized tools within the work environment), including defining governance (human-in-the-loop decisioning, quality gates), measurement frameworks, and secure handling of sensitive inputs/outputs across teams.
  • Deep understanding of responsible AI risk, controls, and resiliency/security expectations at scale, with demonstrated ability to advise senior leaders on safe adoption, portfolio governance, and reuse-first strategies.

  • Experience leading complex projects supporting system design, testing, and operational stability

     

Preferred qualifications, capabilities, and skills


 



 

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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