Salesforce

Senior Director, Design Operations

Salesforce$191K — $320K *
Enterprise Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • At least 12 years of experience in enterprise software, including Design, Design Operations, or Program Management.
  • Outstanding relationship-building skills for collaboration in complex, matrixed environments.
  • Thorough understanding of design processes and agile methodologies.
  • Superb communication skills for storytelling and advocating programs across all audience levels.
  • A related technical degree is required.

Responsibilities

  • Build and operationalize team workflows and frameworks for collaboration.
  • Manage design dependencies in alignment with product roadmaps.
  • Coordinate operational goals and communications for Apps & Industries UX leadership.
  • Partner with cross-functional leaders to optimize business units.
  • Drive team connection and shared purpose through established rituals.

Benefits

  • Comprehensive benefits and resources to support work-life balance.
  • Access to cutting-edge AI agents to enhance your impact.
  • Opportunities for personal and professional development within Salesforce.
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

The Experience

Salesforce Design Operations is looking for a Senior Director of Design Program Management (DPM) focused on Apps & Industries UX — a dynamic group that builds products across Sales, Service, Marketing, Commerce, and several industry solutions, enabling customers to create personalized, AI-driven experiences. If you're an operational thinker who loves building the conditions for great design to flourish, we are looking for you.

What You'll Actually Be Doing
  • Build and operationalize how the Apps & Industries UX team works together — creating rituals, cadences, and frameworks that foster team connection, shared purpose, and a collaborative design community.
  • Connect the dots between product roadmaps and UX priorities, managing design dependencies and helping both groups deliver successfully across business units.
  • Serve as the strategic nerve center for Apps & Industries UX leadership — coordinating reviews, driving the team's roadmap of operational goals, and owning communications up, down, and across the organization to ensure alignment and clarity.
  • Partner with cross-functional operations leaders — including Headcount Planning, Finance, Technical Program Management, and other DPM leaders — to seek alignment and optimization across a complex network of business units.


You're Our Person If...
  • You have at least 12 years of experience working in enterprise software in any combination of Design, Design Operations, or Program Management roles.
  • You have outstanding partnership and relationship-building skills, with a proven ability to collaborate in cross-functional, matrixed environments across multiple departments and business units.
  • You have thorough familiarity with how design gets done — what happens when and why, what dependencies exist, how to mitigate risks, and how to ship software at scale using agile or scrum processes.
  • You have superb communication skills across multiple mediums, with the ability to tell a story, advocate for a program, and tailor your message to any audience at any level.
  • A related technical degree required.


Even Better If...
  • You have experience establishing credibility with senior executives and can influence peers and managers while building consensus in ambiguous environments.
  • You have experience running events and programs for internal teams, external customers, or both.
  • You have experience designing and thinking in systems — including visual page builders, mobile apps, content management systems, or app development tools.
  • You hold a Project Management Professional (PMP) certification.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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