The Senior Director of Clinical Care Coordination is a strategic clinical leader responsible for overseeing care coordination, clinical escalations, case management, and client placement across the CCS network. This role ensures that high-quality, person-centered care is delivered consistently and effectively, with a strong emphasis on clinical outcomes, provider collaboration, and operational excellence.

The Senior Director leads multiple teams, including the Clinical Case Management Team, and is accountable for ensuring that client families progress through their care paths with appropriate consultation, oversight, and support. This role drives clinical strategy, optimizes care delivery systems, and fosters a culture of continuous improvement and high performance.
Additionally, the Senior Director oversees client placement and access to services, ensuring timely, equitable, and clinically appropriate service delivery across the network. This includes managing referral pathways, service availability, and coordination with provider partners to meet client needs.

The Senior Director partners closely with executive leadership to align clinical operations with organizational goals, regulatory standards, and industry best practices. This role also serves as a key representative of CCS in external engagements and regulatory communications.

Strategic Leadership & Oversight

• Lead and manage the specialized care and clinical case management teams, ensuring alignment with CCS’s strategic objectives.
• Develop and implement clinical strategies to improve care path adherence, client outcomes, and provider engagement.
• Provide clinical oversight for high-risk cases and escalations, ensuring timely and effective resolution.

Clinical Case Management & Care Coordination

• Oversee the Clinical Case Management Team, ensuring comprehensive assessment, planning, coordination, and evaluation of client care.
• Establish protocols for case reviews, risk stratification, and multidisciplinary collaboration.
• Monitor case management metrics and outcomes, driving improvements in service delivery and client satisfaction.
• Provide oversight of Care Coordinator team operations, driving process efficiency and accountability to ensure the accurate and timely processing of clinical reports and authorizations.

Client Placement & Access to Services

• Oversee client placement processes, ensuring timely and appropriate matching with providers based on clinical need, geography, and service availability.
• Manage referral pathways and ensure equitable access to services across the CCS network.
• Collaborate with provider partners to optimize capacity and reduce barriers to care.
• Monitor placement trends and access metrics, identifying gaps and implementing solutions.

Operational Excellence

• Optimize tools, workflows, and resources to support efficient and effective clinical operations.
• Analyze clinical trends and performance data to inform decision-making and strategic planning.
• Ensure compliance with all regulatory requirements and internal policies.

Provider Network Engagement

• Build and maintain strong relationships with CCS provider partners to support collaborative care delivery.
• Provide clinical consultation and support to providers, ensuring adherence to treatment guidelines and best practices.

Culture & Team Development

• Promote a person-first culture that prioritizes client needs and fosters respectful, constructive team dynamics.
• Support professional development and training for clinical staff, ensuring competency and confidence in service delivery.
• Lead staffing decisions, including hiring, performance management, and team assignments.

Escalation Management

• Implement proactive strategies to prevent and manage clinical escalations.
• Oversee resolution of complaints and grievances, ensuring timely and client-centered outcomes.
• Foster a culture of continuous improvement in escalation handling and service recovery.

Collaboration & Communication

• Partner with Clinical Excellence and other departments to develop and maintain treatment plan guidelines.
• Communicate industry trends and recommended enhancements to leadership.
• Represent CCS in regulatory inspections, stakeholder meetings, and cross-functional initiatives.

Other Duties

• Support implementation of care path modifications and new modalities.
• Complete additional responsibilities as assigned by the Vice President of Network Operations.

Qualifications

Minimum Education, Experience & Training Equivalent to:

• 8+ years of experience working in a home-health setting with supervisory responsibilities
• Licensed Clinical Psychologist, LMFT, LPCC or LCSW required.
• 5+years of progressive leadership experience in clinical operations, including oversight of clinical operations, access and client care management.
• Experience working with individuals with autism spectrum disorders (ASD) and related developmental disabilities.
• Proven success in strategic planning, program development and managing remote teams
• Experience in strategic planning and collaboration with executive and key operational groups preferred.

Requests:

• Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace.
• Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Ability to utilize computer, cell phone (iPhone).
• Frequent sitting.
• Ability to utilize virtual meetings software (Zoom, Teams, etc.).
• Knowledgeable in evidence-based methodologies found to benefit individuals diagnosed with developmental disabilities, including Applied Behavior Analysis (ABA), Early Start Denver Model (ESDM), Treatment and Education of Autistic and related Communication-Handicapped Children (TEACCH), Picture Exchange Communication System (PECS), and Pivotal Response Training (PRT).
• Training in the field of ABA/Behavioral Health Treatment, and knowledge of other community resources and agencies that serve children.
• Experience interpreting and implementing policies, procedures, and regulations of CCS.
• Highly Proficient in Microsoft Office Suite (Outlook, Word, Excel, etc.). especially Excel and PowerPoint.
• Strong analytical skills.
• Strong interpersonal skills.

Knowledge, Skills & Abilities (organized by our company values): 

Community oriented:

• Appreciates and demonstrates collaboration across teams.
• Serves as a role model, bringing our core values to life in your work.
• Appreciation for cross-departmental collaboration.
• Work in an exciting, fast paced high energy environment while effectively multitasking and managing day-to-day responsibilities without supervision.
• Personable; able to work comfortably with individuals at all levels within the organization.
• Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy.

Equity informed:

• Knowledge of multiple historically excluded groups with knowledge in I/DD (intellectual and developmental disability) communities.
• Approaches work with a growth mindset, welcome feedback, and understand that humans all have biases and are imperfect as a baseline.
• Experience working and communicating with families.
• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.

Bold:

• Navigates ambiguity with an excitement for problem solving.
• Commitment to meet agreed upon deadlines on time or ahead of schedule.
• Transparent on action, pursuits, and outcomes.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.

Wellbeing driven:

• Willingness and commitment to self-reflection and re-thinking. 
• Ability to understand your physical, mental, social, and financial wellbeing needs with a willingness to co-create boundaries that allow you to sustainably show up and honor your humanity.
• Commitment to managing a remote schedule that aligns with PST business hours, ensuring your availability supports a healthy team rhythm and effective cross-functional partnership.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Must attend any required training.

Full time

$210,000 - $247,000 Annually

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.