Job Description

Tracks and monitors ongoing Data Center critical infrastructure maintenance and repair for all service lines to pre-defined service level agreements (SLAs). Manages incidents that impact Data Center infrastructure services and the proactive and timely resolution of such incidents. Conducts site reviews and assessments to evaluate suitability for data center builds. Acts as the engineering representative on a wide range of moderately complex on-site scenarios related to mission critical systems, operations, and functionality. Provides engineering insight to ensure project or other design initiatives align with company expectations. Contributes to the identification of training programs for newer members of the team, acting as a subject matter expert with many standard systems and trains others on the team.

Responsibilities

Key Responsibilities
Critical Environment Maintenance Support:
- Tracks and monitors ongoing critical environment maintenance and repair for all service lines to pre-defined service level agreements (SLAs) to ensure service uptime is maintained to the highest standards and that faults are dealt with promptly.
-Employs practical operating knowledge of engineering systems to lead standard diagnostics and repairs, escalating blockers or obstacles when needed.
-Applies knowledge of Oracle processes, procedures, and industry standards to resolve routine issues.
-Offers suggestions for system-level enhancements to reduce potential problems.
-Evaluates the suitability of components, processes, or action plans.
Incident Management and Operation Improvement:
- Manages incidents that impact data center infrastructure and the proactive and timely resolution of such incidents.
-Collaborates with design, construction, commissioning, facility engineering, and data center operations teams to integrate new engineering design systems to existing data center.
-Proactively drives operational optimization and efficiency improvement initiatives.
-Evaluates and ensures the safe working practices of others.
-Participates in post-incident reviews by supporting root cause analyses, documenting lessons learned, and facilitating the execution of Corrective and Preventive Action Plans (CAPAs) to mitigate recurrence and improve system resilience.
-Follows established emergency operations plans when responding to emergency incidents or abnormal events, stabilizing conditions and escalating critical issues as needed.
Site Commissioning and Build:
-Participates in site reviews and assessments to evaluate suitability for data center builds, gathering and analyzing technical, environmental, and infrastructure data to inform decision-making.
-Prepares and/or reviews technical reports to document findings, support recommendations, and communicate results to stakeholders.
-Participates in design reviews and commissioning activities to ensure alignment with engineering standards and project requirements.
-Reviews mechanical simulations (e.g., computational fluid dynamics [CFD] analyses) to assess airflow and thermal performance, identifying and recommending necessary design adjustments to optimize system efficiency and reliability, escalating as needed.
Data Center Operations Management:
-Supports and validates on-site data centers operations in relation to the engineering infrastructure.
-Acts as the engineering representative on a wide range of moderately complex on-site scenarios related to mission critical systems, operations, and functionality.
-Engages in communications to ensure that operational requirements and specifications are flagged, raised, and addressed by the appropriate team.
-Adheres to developed standards and policy through the review of documentation, participates in commissioning activities, design summits, and data center commissioning or reviews.
-Documents critical impacting changes, reviews critical impacting changes and represents engineering in change advisory board (CAB) meetings.
Engineering Design, Leadership, and Governance:
-Collaborates with senior team members and supports a project or other design and engineering initiatives.
-Provides engineering insight to ensure project or other design initiatives align with company expectations.
-Coordinates with internal and external project team members in delivering specific aspects of data centers for Oracle.
-Contributes to the development of policy documents by collaborating with team members.
-Contributes to the creation and upkeep of best-in-class policies and procedures, participating in their review as necessary.
-Prepares technical reports to document findings, communicate progress, and support project or design decision-making.
Training and Knowledge Sharing:
-Contributes to the identification of training programs for newer members of the team.
-Acts as a subject matter expert with many standard systems and trains others on the team.

Additional Responsibilities (as needed)
Colocation Vendor Management:
-Provides input for effective contract administration, including supporting the generation and review of contracts, change orders, cost forecasts, and other pertinent documents.
-Contributes to sourcing and ensuring that adequate resources are available, such as spare parts, generator fuel, water, and consumables.
-Coordinates vendor and contractor scheduling and site access, contributes to the execution and completion of work per Oracle expectations and safe-working practices.

Core Responsibilities
Planning & Execution:
-Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.
Collaboration & Partnership:
-Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs. Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.
Problem Solving:
-Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. Reviews, contributes to, and documents problem solving strategies.
Continuous Learning:
-Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices. Proactively seeks and leverages ongoing feedback and training to improve skills. Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.
Continuous Improvement:
-Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.
Performance and Development:
-Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

Qualifications

Minimum Job Qualifications
Education and/or Experience:
11 years of experience in operating data center critical infrastructure, critical facility operations, or related field

OR

Bachelor's Degree in Electrical Engineering, Industrial Engineering, Process Engineering, or related field AND 7 years of experience in operating data center critical infrastructure, critical facility operations, or related field.

Job Skills:
Same as prior level plus;
Troubleshooting: Demonstrated ability to troubleshoot and resolve complex technical issues across multiple technology domains.
Incident Management and Response: Demonstrated ability to respond to and resolve incidents quickly to maintain business continuity.

Preferred Job Qualifications
Education and/or Experience:
12 years of experience in operating data center critical infrastructure, critical facility operations, or related field

OR

Bachelor's Degree in Electrical Engineering, Industrial Engineering, Process Engineering, or related field AND 8 years of experience in operating data center critical infrastructure, critical facility operations, or related field.
Co-location vendor management:
3 years of experience working with operation and maintenance of building systems, uninterruptible power supply generators, cooling, building automation, and fire and life safety systems.