The Home Depot

Software Engineering Manager - Reliability Engineering, Store Systems (Remote)

The Home Depot • $140K — $240K *
US-AnywhereRemote in United States
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in software reliability or systems engineering
  • Strong technical leadership skills to mentor teams in Site Reliability Engineering (SRE)
  • Advanced knowledge of infrastructure management in cloud environments (AWS, Azure, GCP)
  • Proficient with Infrastructure as Code (IaC) tools like Terraform and Ansible
  • Experience with incident management and leading blameless postmortems
  • Expertise in setting and managing Service Level Objectives (SLOs) and performance metrics

Responsibilities

  • Develop and execute strategic planning for systems engineering across teams
  • Lead the configuration and debugging for infrastructure solutions
  • Oversee technology rollouts and ensure quality control compliance
  • Provide support and remove obstacles for engineering teams
  • Mentor and develop talent within the Systems Engineering team
  • Communicate and align infrastructure goals with business priorities
  • Manage vendor relationships and departmental budgets

Benefits

  • Leadership development and mentoring opportunities
  • Collaborative work culture promoting diverse perspectives
  • Support for continuous learning and professional growth
  • Remote work flexibility with occasional travel
  • Comprehensive health and wellness benefits
Full Job Description
Position Purpose:

As a Software Reliability Engineer Manager on the Store Systems RE team, you will ensure the resilience, performance, and security of our Store System and related application, working alongside partner Dev and Enablement teams supporting our critical Engineering Experience services. As a subject matter expert in Reliability Principles and Practices, you will act as an anchor for our Store Systems RE team, mentoring junior engineers - leading incident triage, root cause analysis, driving no-repeat resolutions of systemic problems through ownership of blameless postmortems. Your mission is to ensure that reliability is engineered into our platforms through automation, rigorous change, incident, problem management, and destructive testing, while establishing and enforcing Service Level Objectives (SLOs) that let product teams build and run customer-facing workloads on highly available, paved-path solutions.

Key Responsibilities:
  • 30% Strategy & Planning:
  • Looks across teams with a focus on alignment and dependencies
  • Gains a thorough understanding of infrastructure needs and guides teams to design infrastructure platforms that meet end user requirements
  • Translates product and project goals into infrastructure strategy and clearly communicates direction and priorities to teams and business partners
  • Determines value to the business of anticipated Systems Engineering efforts
  • Identifies goals, metrics, and appropriate analytics to measure the performance of Systems Engineering teams; continually makes recommendations and refinements on approaches based on learnings
  • Reviews recommended solutions and work of Systems Engineers to ensure alignment with company, stakeholder, and end user priorities
  • 20% Delivery & Execution:
  • Leads configuration, debugging, and support for infrastructure
  • Documents, reviews and ensures that all quality and change control standards are met
  • Leads field and corporate roll-outs of technology
  • Leads the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
  • Creates and optimizes specifications for complex technology solutions
  • Provides regular status to leadership regarding progress of Systems Engineering efforts
  • Manages vendor relationships
  • Manages, reviews, and approves purchase requests for hardware and software
  • 20% Support & Enablement:
  • Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
  • Receives and prioritizes escalations and incoming requests from product teams and stakeholders
  • Guides the production of in-house documentation around solutions
  • Monitors tools and proactively helps teams struggling with systems issues
  • 30% People:
  • Provides leadership, mentoring, and coaching to Systems Engineering professionals
  • Attracts, retains, and develops top talent
  • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
  • Fosters collaboration with team members to drive value, and identify and resolve impediments
  • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
  • Guides more junior team members in strategy, alignment, analysis, and execution tasks
  • Participates in and contributes to learning activities around systems engineering core practices (communities of practice)


Direct Manager/Direct Reports:
  • Typically reports to the Systems Engineer Sr. Manager, Technology Director or Sr. Director.


Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • Must be legally permitted to work in the United States


Preferred Qualifications:
  • Technical Leadership: Guide and mentor teams of SREs, infrastructure engineers, and operations staff, fostering a culture of continuous learning and engineering excellence.
  • Strategic Planning: Define and execute the long-term reliability roadmap, aligning technical goals with broader business objectives and product delivery schedules.
  • Talent Development: Recruit, retain, and develop top engineering talent. Conduct performance reviews, establish clear career paths, and manage skill-gap training.
  • Budget & Resource Management: Oversee departmental budgets, cloud spending, and vendor negotiations. Optimize resource allocation to balance cost with system performance.
  • Service Level Management: Define, measure, and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) across various product lines.
  • Incident & Crisis Management: Serve as the ultimate escalation point for high-severity incidents. Lead blameless post-mortems and ensure preventative action items are successfully implemented.
  • Capacity Planning: Anticipate system growth and scale infrastructure accordingly to prevent degradation during peak loads.
  • Chaos Engineering & Resilience: Champion chaos engineering practices and disaster recovery planning to proactively identify and mitigate systemic vulnerabilities.
  • Cloud & Infrastructure: Deep expertise in managing enterprise-scale environments across major cloud providers (Google Cloud Platform, AWS, or Microsoft Azure).
  • Infrastructure as Code (IaC): Advanced knowledge of provisioning and configuration management tools such as Terraform, Ansible, Chef, or Puppet.
  • Observability & Telemetry: Strong proficiency in modern monitoring, logging, and tracing stacks (e.g., Datadog, Prometheus, Grafana, Splunk, New Relic, ELK stack).
  • CI/CD & Automation: Experience overseeing robust continuous integration and deployment pipelines (e.g., Jenkins, GitLab CI, GitHub Actions) to ensure safe and rapid software releases.
  • Software Engineering Background: Proficiency in at least one or more programming languages (Python, Go, Java, or Bash) to guide automation efforts and participate in high-level architectural reviews.
  • Engineering Alignment: Partner closely with software development, QA, and security teams to build reliability into the software development lifecycle (SDLC) from day one ("Shift Left" reliability).
  • Stakeholder Communication: Translate complex technical metrics and incidents into clear, actionable insights for non-technical executive leadership.
  • Vendor Management: Evaluate, select, and manage relationships with third-party SaaS and infrastructure providers, ensuring compliance and optimal service delivery.
  • Security Integration: Collaborate with InfoSec to ensure infrastructure complies with industry regulations (e.g., PCI-DSS, SOC2, HIPAA) and corporate security policies.
  • Access & Identity Management: Advocate for and implement least-privilege access models and robust audit logging across critical systems.


  • Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:
  • No additional education


Minimum Years of Work Experience:
  • 5


Preferred Years of Work Experience:
  • No additional years of experience


Minimum Leadership Experience:
  • None


Preferred Leadership Experience:
  • None


Certifications:
  • None


Competencies:
  • Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
  • Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
  • Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Develops Talent: Developing people to meet both their career goals and the organization's goals
  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
  • Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
  • Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
  • Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
  • Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations


For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:

The pay range for this position is between $140,000.00 - $240,000.00

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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