Senior Customer Success Partner, Mid MarketAs a Senior Customer Success Partner, Mid Market at CreatorIQ, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services.
You'll build trusted, multi-threaded relationships with key stakeholders-both virtually and in person-serving as a proactive partner throughout the customer lifecycle. Customer Success Partners are experts in our platform, fluent in influencer marketing strategy, and are passionate about delivering measurable business impact. You will be measured on gross retention, platform adoption, and customer health, as you lead your accounts through a value-driven, outcomes-focused journey.
In this role, you'll get to:- Serve as the primary strategic partner for mid-market customers, leading value realization conversations and aligning on long-term success goals.
- Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
- Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ's self-service tools.
- Own the ultimate success of your portfolio of customers, including onboarding, product adoption, gross retention, and growth
- Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer's marketing and business objectives.
- Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.
- Partner with Product Support to route technical questions and product-related issues for efficient resolution.
- Drive continuing education opportunities for our customers, ensuring that they have an appropriate level of understanding and knowledge of how to utilize the software to achieve program goals
- Identify optimization opportunities within our software and services to support common customer best practices, actions, and decision-making
- Own customer usage, health metrics, and success plans as a daily prioritization to inform proactive strategies that guide them through the customer journey to drive platform adoption and ROI with your customers as a strategic partner
- You will be an expert problem solver and driver of solutions for our clients, utilizing experience with fast-paced and dynamic MarTech teams and a technical understanding of common SaaS solutions
- You will be an expert around data within the beauty industry and global rankings, best practices and strategy.
- Act as the customer's internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.
- Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.
Who you are and what you'll need for this position:- Passionate about influencer marketing, creator content, and social media measurement
- 5+ years of proven experience in a customer-facing role, ideally managing the customer journey for enterprise customers at a technology solution, influencer marketing agency, brand, or media company
- 2+ years of experience within the beauty space
- Proven success managing toward business KPIs, goals, and customer advocacy metrics.
- Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors.
- Thrives on solving problems and delivering thoughtful, customer-centric solutions.
- Builds strong, trusted relationships and acts as a strategic advisor to your customers.
- Approaches work with curiosity and a passion for learning-especially when it comes to new tools, trends, and marketing strategies.
- Balances strategic thinking with day-to-day execution and follow-through.
- Stays composed and adaptable in a fast-paced, evolving environment.
- Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success.
- Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment.
- Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions.
- Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales.
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.
What you will get from us:- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us.
- Surprise meal stipends: work from home can't stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- Savings: a 401k (USA) plan to help you plan ahead.
- Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
