Moody's Investors Service

Let's begin! Asst Dir-Customer Success Mgmt (14305)

Moody's Investors Service • $113K — $164K *
New York, NY 10025In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3-5+ years in customer success, account management, pre-sales, or support roles.
  • Excellent communication and presentation skills for engaging diverse stakeholders.
  • Experience with developing customer account plans focused on success metrics and growth opportunities.
  • Ability to work well in cross-functional teams while managing independent priorities.
  • Preferred experience in leading customer-focused communications or campaigns.
  • Familiarity with regulatory compliance and risk management concepts is advantageous.
  • Basic knowledge of artificial intelligence and a willingness to explore its applications.

Responsibilities

  • Drive customer success across the lifecycle by ensuring adoption, account health, and retention.
  • Act as a trusted advisor, sharing industry best practices and resources with customers.
  • Lead customer engagements through training sessions and provide valuable resources.
  • Foster cross-functional partnerships to enhance organizational continuous improvement initiatives.
  • Organize and oversee onboarding, kickoff, and strategic sessions with clients.
  • Collaborate to create training materials for end users.
  • Analyze customer product usage and present optimization recommendations.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • Parental leave and paid time off policies.
  • 401(k) plan with employee and company contributions.
  • Life, disability, and accident insurance offerings.
  • Discounted employee stock purchase program.
  • Tuition reimbursement for further education.
Full Job Description
Skills and Competencies
  • 3-5+ years of professional experience in customer success, account management, pre-sales, or customer support roles
  • Strong communication, relationship-building, and presentation skills, with the ability to explain complex concepts and engage stakeholders across operational and managerial levels
  • Experience developing and maintaining customer account plans, including defining success metrics, identifying growth opportunities, and monitoring retention risks
  • Proven ability to collaborate effectively within cross-functional teams while independently managing priorities and consistently delivering outcomes
  • Experience in creating and leading scalable client-focused communications or campaigns preferred
  • Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred
  • Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education
  • Undergraduate or first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing, or related fields

Responsibilities

This role is responsible for driving customer success at scale by fostering adoption, strengthening account health, and delivering meaningful value across the full customer lifecycle.
  • Be accountable for customers' overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
  • Act as a trusted advisor, sharing industry best practices and resources such as training, user events, webinars, product releases, and more
  • Lead many engagements including hosting webinar-style training and empowering customers at scale through sharing helpful and relevant resources
  • Build cross-functional partnerships by contributing a customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
  • Organize and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
  • Collaborate with team members to create and maintain training resources for end users
  • Monitor and analyze customers' usage of our product
  • Present utilization information to clients with recommendations to optimize their results
  • Identify and track opportunities and risks within the assigned customer base
  • Maintain strong product knowledge for training, usage, and client satisfaction
  • Help to upskill colleagues through product training and "lunch and learn" style engagements
  • Coordinate customer-facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)

About the Team

Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximize retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organization with a strong focus on customer centricity and collaboration.

For US-based roles only: the anticipated hiring base salary range for this position is $113,200.00 - $164,050.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

About Moody's Investors Service

Moody's Investors Service is a bond credit rating business that provides research, credit rating, and financial risk analysis services. The company’s ratings and analysis track debt that covers various countries, corporate issuers, public finance issuers, and structured finance obligations. Additionally, the company also offers predictive ratings, research and investor briefings, pricing and valuation tools, and credit opinions. The company’s primary goal is to help investors analyze the credit risks associated with fixed-income securities. Moody’s Investor Service rates debt securities in several market segments related to public and commercial securities in the bond market. These include government, municipal and corporate bonds; managed investments such as money market funds, fixed-income funds, and hedge funds; financial institutions that include banks and non-bank finance companies; and asset classes in structured finance. Considered one of the Big Three credit rating agencies, Moody’s Investor Service employs approximately 6,100 people worldwide and maintains a presence in 28 countries. Moody’s Investor Service was founded by John Moody in 1999 and is headquartered in New York City, United States.

Moody's Investors Service Careers

Join the esteemed team at Moody's Investors Service, a leading global provider of credit ratings, research, and risk analysis. This is a prime opportunity to be part of a company that values professional growth, leadership, and innovation in the financial industry.

Work You’ll Do

At Moody's Investors Service, the focus is on empowering the financial community to make better decisions through high-quality, independent, and rigorous analytics. The team at Moody's Investors Service is dedicated to maintaining and enhancing the transparency, integrity, and efficiency of global markets.

Explore Job Opportunities and Internships

Moody's Investors Service offers a variety of career paths, including full-time positions and internships that provide valuable industry experience. The company is committed to fostering a culture of excellence where skilled, passionate, and solution-driven team players thrive.

Innovative Work Environment

Engage in work that matters with a team that combines deep industry expertise with innovation to deliver insights that matter to global markets. Moody's Investors Service is at the forefront of integrating cutting-edge technology and data analysis in the financial sector.

Professional Growth and Development

Moody's Investors Service believes in future-proofing careers by offering unmatched opportunities for professional development and advancement. Whether through leadership programs, diversity training, or networking events, employees are equipped to excel in their careers and contribute to the company's success.

Benefits and Culture

The culture at Moody's Investors Service is built on a foundation of respect, integrity, and inclusion. Employees enjoy comprehensive benefits designed to support their health, well-being, and financial security. The company's commitment to diversity and inclusive growth makes it a leader not just in financial services, but also as an employer of choice.

Join the Team

Discover the range of positions available, from analyst roles to leadership opportunities. Moody's Investors Service is actively hiring and looking for individuals who bring creativity, teamwork, and a strong work ethic to the table.

Prepare for Your Interview

To join Moody's Investors Service, start by tailoring your resume to highlight relevant skills and experiences. Prepare for your interview by researching the company's impact on the financial industry and come ready to discuss how your background aligns with the company's goals and values.

Stay Connected

Keep up to date with the latest from Moody's Investors Service by following their career blog. Gain insights from insiders, and stay informed about new job openings and industry news.

Career Advancement at Moody's Investors Service

With a steadfast commitment to nurturing talent and a clear path for career advancement, Moody's Investors Service remains a top choice for professionals aiming to excel in the financial sector. Explore how you can contribute to and benefit from the company's legacy of success.

Search Moody's Investors Service Jobs

Find the position that matches your skills and interests. Moody's Investors Service is looking for dedicated, curious, and innovative professionals to join their team. Explore the exciting and rewarding opportunities that await at Moody's Investors Service.
Learn more about Moody's Investors Service
Industry
Finance & Insurance
Founded
1900
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Moody's Investors Service

More Business Services Jobs

Find similar Let's begin! Asst Dir-Customer Success Mgmt (14305) jobs:

NationwideNew York, NY