Senior Patient Services Coordinator - NYP/Weill Cornell Medical Center

In this role, you will provide a centralized and consistent patient resource as part of a dedicated team that lives the mission of putting patients first. You will be a key liaison and mediator to patients, families and staff to ensure patients' rights are recognized, issues are resolved, quality care and a positive patient experience are provided as well as potential liabilities are reduced. This is a high-visibility position that demands tremendous interpersonal communications and public relations skills, as you will be working with multiple departments across the organization as you represent the President and CEO to ensure the best quality of care for patients and their families. The Senior Coordinator will assume additional duties as needed to support the department.

Essential Criteria

• Acts as a liaison between patients, families and staff to promote excellent communication and to resolve conflicts and complaints.
• Recognizes and refers cases that rise to the level of a significant event, a potential NYPORT or litigious situations to the Patient Service Administrator within the department. Works with the Specialist as needed and with all other appropriate administrative staff. Engages in collaboration to ensure prompt corrective action is taken in order to promote patient safety and quality care is rendered as well as to forestall actual litigation.
• Makes appropriate referrals to existing hospital departments, i.e. Department Chairman, Department management, Quality Performance and Improvement, Public Affairs and Legal Affairs.
• Takes a leadership role in investigating, researching, documenting and following up on patient complaints and perceived obstacles to the delivery of efficient care and services.
• Provides in-services to staff, patients and community on Patient Bill of Rights, Health Care Proxy, Patient Confidentiality as well as other related topics.
• Available to notarize documents for patients.
• Coordinates and manages SSRAs with other departments, including Admitting, Security, Nursing, Unit Administration, Food and Nutrition, Development, Public Affairs, etc. to ensure privacy, confidentiality, and efficiency.
• Leads in efforts to locate missing articles/valuables in collaboration with the staff. Ensures appropriate follow-up to settle claims and communicates with patient/family/others regarding the status of such claims.
• Acts as a preceptor to new Coordinator staff and serves as a resource to Coordinators with complex cases.
• Takes a leadership role in the development and implementation of new policies and procedures. In collaboration with the Manager and/or Director identifies department-based projects and serves as leader in the implementation of the projects.

Preferred Criteria

• Bilingual
• Licensure as an NYS Notary Public
• Master27s Degree

Required Criteria

• Bachelor27s Degree from a recognized college or university
• Five Years of related experience
• Excellent communication and interpersonal skills to effectively collaborate and resolve patients27 issues

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

__________________

• 2026 Best Companies in Healthcare, Biotech & Pharma 6 Glassdoor

• 2026 Best Place to Work 6 Glassdoor

• 2026 America27s Best Large Employers 6 Forbes

• 2026 America27s Best-In-State Employers 6 Forbes

• 2026 America27s Dream Employers 6 Forbes

• 2026 America27s Greatest Workplaces for Culture, Belonging & Community 6 Newsweek

• 2026 Best Places to Work in IT - Computerworld

• 2025 Great Place to Work Certified

• 2025 Best Employers for Women 6 Forbes

• 2025 Companies that Care 6 People

• 2025 America27s Greatest Workplaces for Mental Well-Being - Newsweek

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.