About the Team
The Workday Success Plans Team is all about our customers and their entire journey with Workday. Workday Success Plans are subscription-based plans designed to help our customers unlock the full power of Workday by closing the acceleration gap with comprehensive expertise, support, and education at every step of their journey with Workday; and embrace the opportunities that emerge during times of change.

No matter where our customers are in their journey, Workday Success Plans can help them achieve greater independence in growing with Workday. By enabling their team members to build and expand their Workday expertise like never before, we help them elevate skill sets, inspire their teams and empower their organization for self-reliance and success.

About the Role

Are you passionate about sharing leading practices and helping others avoid pitfalls? The Support Model & Governance Workday Success Plan Delivery team works directly with customers through strategic advisory consulting services, targeted micro consulting engagements, and facilitated group discussions enabling customers to design and optimize their support teams, processes and governance models to set themselves up for ongoing success.

As a trusted Workday Support Model & Governance Consultant, you will assist customers with strategic advice at various points throughout their lifecycle, whether it is starting off on the right foot during deployment, managing through expanding their Workday footprint or growth of their business via acquisition and mergers. Customers will benefit from your knowledge, based on your experience and that of the many customers we interact with, as you identify key considerations and provide tailored recommendations. With no one-size fits all playbook, you will effectively listen to a customer's unique situations, validate leading practices and identify considerations not accounted for. In addition to delivering Workday Success Plans services, our consultants will also contribute the design and development of the Workday Success Plans products as we continuously look to improve and add to our offerings.

Additional Responsibilities:

• Contribute to thought leadership and advancement of content
• Confidently and consistently provide excellent customer service
• Conduct discovery activities to understand customer requirements, timeline and scope of the engagement
• Ensure customers are aware of related Workday Success Plan offerings
• Participate in training and other events that help share knowledge with other consultants
• Keep up to date with industry practices such as agile methodology, product models and automated technology

About You

The ideal candidate will have a broad and deep understanding of managing Workday from a customer's perspective, including roles and responsibilities, team structures, intake and change control processes, stakeholder engagement and governance planning. The candidate has experience guiding decision-making and influencing others at all levels of an organization.

Basic Qualifications:

• 7+ years of leading support and post-production governance programs for HR or Financials technology or related customer engagement experience

Other Qualifications:

• Experience with Workday products as a user or consultant
• Functional expertise in HCM, Financials and/or Supply Chain
• Ability to work independently and manage multiple assignments
• Innovative problem solver with the ability to quickly identify and understand issues and drive towards effective resolution
• Ability to effectively work across teams, overcome resistance and navigate a complex organization
• Knowledge of software development life cycle (SDLC) processes and procedures (including Waterfall and Agile), as well as knowledge of software testing concepts
• Bachelor's degree or relevant work experience
• Based in North America
• Ability to travel up to 10%

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location: USA.GA.Home Office

Primary Location Base Pay Range: $122,300 USD - $183,500 USD

Additional US Location(s) Base Pay Range: $116,200 USD - $206,400 USD

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.