About the team

The Strategy & Operations team at Airwallex plays a pivotal role in driving the company's overall growth and efficiency. We are a collaborative group of analysts, strategists, and operational experts who are passionate about translating vision into action. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, identify growth opportunities, and ensure Airwallex operates efficiently and effectively at scale.

What You'll Do

As a Senior Associate, Revenue Operations, you will serve as a generalist on the Revenue Operations team, working across all segments of our rapidly growing US and Americas business. You will partner with sales leadership to optimize territory management, identify and close process gaps, own the tools and reporting that power our go-to-market engine, and take on strategic projects that drive measurable commercial impact. This is a high-visibility role where you will balance multiple initiatives, thrive in uncertainty, and ruthlessly prioritize to deliver maximum value for the commercial organization. You will work closely with global and regional Revenue Operations to bring global standards to life while tailoring them to the needs of North America.

This role is based in San Francisco, California.

Responsibilities:

• Territory Management: Work closely with sales leadership to build, maximize, and align high-quality accounts for sales, including support for customer segmentation and verticalization efforts.
• Process Improvement: Identify process gaps across the revenue funnel and take ownership to execute solutions that increase the efficiency and effectiveness of the commercial team. Drive adoption of new processes through clear documentation, training, and feedback loops.
• Tools and Reporting: Own the existing tools, systems, reporting, and metrics that support GTM objectives (e.g., Salesforce, Outreach, Zoominfo, BI/Looker dashboards). Identify gaps and implement improvements to ensure data quality, governance, and actionable insights for leadership.
• Problem Solving: Investigate and structure data to highlight business opportunities, monitor GTM performance, and support decision-making by leadership. Deliver pipeline analytics and trend insights to inform go-to-market decisions.
• Strategic Projects: Work on cross-functional strategic projects in partnership with sales leadership and other stakeholders, such as supporting RFP responses, building sales decks for key customer pitches, and contributing to QBR preparation.
• Cross-Functional Collaboration: Partner closely with Sales, Marketing, Account Management, Partnerships, Finance, and Product teams to define KPIs, build reporting and dashboards, and run analyses that inform performance improvements.

Who you are

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 2 to 6 years of experience in revenue operations, sales operations, or a related analytical role supporting B2B go-to-market teams.
• Experience using Excel and BI tools (Looker a plus).
• Salesforce experience (Admin preferred, not required).
• Strong analytical, strategic thinking, and problem-solving skills with the ability to synthesize and communicate findings in a simple but effective manner.
• Excellent English written, verbal, and presentation skills.
• Bachelor's degree or equivalent practical experience.

Preferred qualifications:

• Experience in fintech, payments, financial services, or B2B SaaS, particularly in a startup, high-growth, or hyper-growth environment.
• Familiarity with the commercial sales stack, including tools such as Outreach, Zoominfo, LinkedIn Sales Navigator, and Chorus.
• Demonstrated ability to build and improve processes in high-growth or zero-to-one environments, with strong organizational and project management skills.
• Comfort working across time zones and cultures, and collaborating with global teams in a fast-paced, dynamic environment. An entrepreneurial and resilient mindset with a bias for action and accountability for delivering key outcomes.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an [redacted].com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.