Job DescriptionBuild a career where your analyses directly improve how software gets delivered at scale. In this role, you'll help teams understand what works, what doesn't, and where investments meaningfully increase engineering efficiency. You'll turn complex engineering and finance data into clear, actionable insights leaders can use. You'll also help shape modern measurement approaches for emerging tools and ways of working.
Job summary
As a Senior Associate, Data Scientist in People Analytics, you will help measure and improve developer productivity and technology efficiency across major engineering initiatives. You'll source, develop, and track metrics tied to software delivery performance, including continuous integration/continuous delivery (CI/CD) improvements and generative AI solutions embedded in the development workflow. You'll build analytical models and scalable data pipelines to quantify impact and explain drivers of change. You'll partner closely with cross-functional teams in Technology and Finance to translate complex data into decisions that improve outcomes for our teams and our customers.
You'll work with diverse data sources such as CI/CD pipeline telemetry, developer activity signals, and tool usage patterns to identify trends, quantify adoption, and highlight opportunities to streamline delivery. Your work will support enterprise-wide measurement frameworks and help establish consistent, trusted metrics that enable teams to benchmark progress over time.
Job responsibilities
- Collaborate with product managers, engineers, and stakeholders to translate business objectives into measurable productivity and efficiency frameworks
- Analyze large, complex data sets (e.g., CI/CD pipeline data, developer activity logs, and AI tool usage) to identify trends, bottlenecks, and improvement opportunities
- Build models that quantify the productivity impact of AI-assisted development, CI/CD enhancements, and other developer experience initiatives
- Design and run experiments to test hypotheses on tool adoption and workflow changes, validating outcomes for accuracy and reliability
- Create and maintain dashboards, reports, and web-based views of key efficiency metrics (e.g., cycle time, throughput, and operational performance indicators)
- Build and maintain analytics engineering pipelines to deliver reliable, scalable data for reporting and modeling
- Stay current on best practices in developer productivity measurement, AI-assisted development, and modern analytics engineering
Required qualifications, capabilities, and skills
- Bachelor's degree in Mathematics, Data Science, Statistics, Computer Science, or a related field
- Four years of experience in data science, analytics, or a related role
- Demonstrated ability to define new metrics and measurement frameworks in ambiguous problem spaces
- Proficiency in data analysis and visualization (e.g., SQL, Python, Tableau or similar tools)
- Experience with data warehousing and analytics platforms (e.g., Snowflake, Databricks, Amazon Redshift, or similar technologies)
- Strong foundation in machine learning, statistical modeling, and data mining
- Strong problem-solving skills and ability to derive actionable insights from complex data sets
- Excellent written, verbal, and presentation communication skills, including the ability to explain findings to technical and non-technical audiences
Preferred qualifications, capabilities, and skills
- Master's degree in Mathematics, Data Science, Statistics, Computer Science, or a related field
- Experience working in Agile environments and using project tracking tools (e.g., Jira and Jira Align)
- Familiarity with analytics engineering and orchestration tools (e.g., dbt, Apache Airflow, or similar)
- Familiarity with software delivery metrics and the software development lifecycle
- Familiarity with AI-assisted coding tools (e.g., GitHub Copilot, Claude Code, or similar)
- Experience with interactive data visualization platforms (e.g., ThoughtSpot, Looker, or similar)
- Experience mentoring junior data scientists or contributing to a collaborative, knowledge-sharing culture
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
