Job Family:Business Systems Analysis
Travel Required:Up to 10%
Clearance Required:Ability to Obtain Public Trust
What You Will Do:- Provide Tier III / advanced production support for complex enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures.
- Serve as a subject matter expert (SME) for application support activities, leading troubleshooting and resolution of critical incidents and outages
- Perform deep-dive root cause analysis and implement long-term fixes for recurring issues.
- Monitor application performance, logs, and system metrics to ensure availability, scalability, and reliability.
- Lead coordination across development, DevOps, infrastructure, and security teams to resolve complex cross-system issues.
- Support and oversee application deployments, releases, patches, and environment stability activities.
- Develop and maintain technical documentation, including operations manuals, runbooks, and knowledge base articles.
- Support and mentor junior and mid-level team members, providing technical guidance and knowledge transfer.
- Engage with stakeholders and users to communicate status, impacts, and resolutions effectively.
- Identify and implement process improvements, automation opportunities, and best practices for application support.
- Ensure adherence to service management processes (incident, problem, change management).
- Continuously evaluate and adopt modern tools, monitoring solutions, and emerging technologies to enhance support capabilities.
What You Will Need:- Eight (8) years of relevant application support experience.
- Bachelor's degree (BA/BS) in Information Technology, Computer Science, or related field.
- Master's degree may substitute for additional years of experience as allowed under contract guidance.
- Ability to work independently with minimal supervision in complex environments.
- Strong analytical and advanced troubleshooting/problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills Proven ability to learn new technologies and adapt quickly Strong customer service orientation with leadership capability.
- Strong experience supporting: .NET-based applications, Appian or similar BPM/low-code platforms & Microservices-based architectures.
- Understanding of REST APIs and service integrations, Application performance monitoring and SQL and relational databases.
- Experience with Cloud platforms (AWS and/or Azure), Service management tools (e.g., ServiceNow, Jira) and Production support in high-availability enterprise environments.
- US Citizens and Green Card holders only.
- No Visa Sponsorship available for this position.
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
What Would Be Nice To Have:- Experience with DevOps practices and CI/CD pipelines.
- Familiarity with containerization technologies (Docker, Kubernetes).
- Knowledge of application performance tuning and reliability engineering concepts.
- Experience leading production support teams or acting as escalation lead.
- Exposure to automation tools and scripting for operational efficiency.
- Experience in federal or highly regulated environments.
The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
- Position may be eligible for a discretionary variable incentive bonus
