Job Family:Business Systems Analysis
Travel Required:Up to 10%
Clearance Required:Ability to Obtain Public Trust
What You Will Do:- Provide Tier II/Tier III production support for enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures.
- Troubleshoot and resolve application defects, performance issues, and system outages.
- Monitor application health using logs, alerts, and dashboards to ensure system availability and stability.
- Perform root cause analysis and coordinate resolution with development, DevOps, and infrastructure teams.
- Support incident, problem, and change management processes in a structured operational environment.
- Assist with application deployments, releases, and validation activities.
- Develop and maintain technical documentation, including SOPs, runbooks, and knowledge articles.
- Respond to user requests and service tickets, ensuring timely resolution and clear communication.
- Provide functional and technical support to end users, maintaining a strong customer service orientation.
- Collaborate across teams to improve system reliability, automation, and operational efficiency.
- Continuously evaluate and adopt emerging tools, technologies, and best practices.
What You Will Need:- Four (4) years of relevant application support experience.
- Associate's degree (AA/AS) in IT, Computer Science, or related field (or equivalent experience).
- Ability to work independently with minimal supervision while supporting technical objectives.
- Strong analytical and problem-solving skills for diagnosing application issues.
- Excellent written, verbal, and interpersonal communication skills.
- Demonstrated ability to quickly learn new technologies and tools.
- Strong customer service mindset and professionalism in all interactions.
- Experience supporting .NET-based applications.
- Working knowledge of Appian or similar BPM/low-code platforms.
- Understanding of microservices architecture and distributed systems.
- Experience with REST APIs, integrations, and service-based systems.
- Knowledge of SQL and relational databases.
- Familiarity with cloud environments (AWS and/or Azure).
- Experience with incident/service management tools (e.g., ServiceNow, Jira).
- US Citizens and Green Card holders only.
- No Visa Sponsorship available for this position.
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
What Would Be Nice To Have:- Experience with CI/CD pipelines and DevOps practices
- Familiarity with containerization technologies (Docker, Kubernetes)
- Exposure to application performance monitoring and reliability engineering concepts
- Experience supporting enterprise applications in regulated or secure environments
- Knowledge of automation tools and scripting for operational efficiency
- Prior experience in environments with complex, multi-system integrations
The annual salary range for this position is $65,000.00-$108,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
- Position may be eligible for a discretionary variable incentive bonus
