Job DescriptionDescription:Reporting to the Senior Manager, Loyalty Partnerships, this Senior Analyst will support existing and new Pay with Points (PwP) and Pay with Reward Dollars (PwRD) partnerships. Key partners in the portfolio include Amazon (Amex's largest MR redemption partner), Apple Pay, PayPal, Grubhub, Dell, and Best Buy.
The Senior Analyst will support initiatives that drive broader enterprise loyalty goals and will ensure operational excellence is achieved by collaborating directly with partners such as the Membership Rewards team, Cash Back product team, Marketing, GCO/LOBCO, and Budget Management.
Responsibilities- Support Sr. Manager with day-to-day management of Amazon, including marketing calendar management and approvals, reporting, project management, budget tracking, and invoicing.
- Support Sr. Manager with day-to-day management of other Pay with Points partners, i.e., Apple Pay, PayPal, Grubhub, Dell, Best Buy, etc.
- Lead marketing reviews and approval process for partner and Amex marketing placements.
- Support contract management/timelines of current portfolio of Pay with Points partners.
- Support partner-facing deliverables/meeting materials.
- Support execution of partner-related workstreams e.g., onboarding/offboarding, tech enhancements, testing, etc.
- Own tracking and reporting of Pay with Points program.
- Own operational and control management workstreams, e.g., PRSA, governance reviews, servicing.
Qualifications- Excellent relationship management skills essential to drive initiatives with external partners and cross-functional internal stakeholders
- Project management experience and organization skills, with the ability to manage timelines and move multiple stakeholders along in parallel
- A critical thinker with intellectual curiosity, strong problem-solving skills, and a "can do" attitude
- Keen attention to detail with a passion for organization
- Strong written and verbal communication skills
- Budget management experience a plus
- Willingness to learn and brings positive energy to the team
- Has a bachelor's degree or equivalent and 2-3 years of experience
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
