Job DescriptionThe
Senior Analyst, Product Management (Corporate Card Membership Rewards) will champion product and marketing operations across the Membership Rewards and Benefits programs within US Corporate Card portfolio's Platinum, Gold, and Green cards. In this role, the individual will be supporting product operations such as decommissioning aspects of the Membership Rewards program, managing Operational Risk Events, and onboarding new product functionality. Responsibilities also include marketing operations such as handling marketing blocks, conducting annual reviews of marketing collateral for internal and external partners and clients, and assisting in executing marketing campaigns to drive Membership Rewards enrollments and engagement. This individual will work closely with external agency partners and internal marketing teams to build on our product vision and collaborate to identify impactful marketing messaging. The ideal candidate combines strong analytical capabilities with proven project management experience.
This role will work cross functionally with several groups across American Express including Membership Rewards COE, GCS Marketing, Account Development, Finance, and more.
Responsibilities- Take a PMO leadership role in key strategic projects and execution that relate to the future of Amex's Corporate Card Value Proposition (including rewards, Card benefits, user experience, and fee structure)
- Own the development of project plans, timelines and resource requirements in partnership with key stakeholders; track progress of workstreams, report outcomes to leadership
- Become a Corporate Card industry expert by analyzing internal reporting and market research and lead the effort to uncover themes, trends, and opportunity areas for value prop enhancement
- Support go-to-market activities for portfolio enhancements including training Sales & Account Development teams and coordinating marketing plans
- Serve as Operational Excellence lead by creating and performing control testing, smart monitoring, and mitigating customer or operational issues
- Responsible for day-to-day product management aspects of our Corporate Card products, including key features for the Middle Market
- Partner cross-functionally to ensure stakeholders understand the value of our Corporate Card program and help answer partner questions
- Deliver periodic program performance reports to keep an active pulse on program health metrics
- Lead all aspects of and implement processes / procedures to ensure program compliance 2
QualificationsMinimum Qualifications:- Excellent project management, organization, and prioritization skills with attention to detail
- Excellent relationship management and communication skills with the ability to collaborate across large cross functional teams
- Strong attention to detail and ability to solve problems
- Analytical skills with comfort identifying key themes and insights from reporting
- Positive and proactive worker, self-starter who can bring order to whitespace and help define roles and responsibilities.
- Strategic thinker with a strong passion for understanding and solving customers' needs
- Ability to influence, communicate vision, and build strong partnerships across several partner teams.
- Curiosity, a willingness to learn & a sense of ownership and accountability
Preferred Qualifications:- 2+ years-experience in product management or project management in the financial service industry
- Bachelor's degree or equivalent years of experience
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
