Job #:
10657Division:
OperationsAffiliation:
Non-Union: Management & ExemptVacancy Type:
Full-time TemporaryGrade:
07Contract Length:
Approximately 18 monthsSalary/Hourly Range:
107,358.63 - 128,830.36Work Details (Days/hours):
Monday - Friday / 36.25 hours per weekHiring range/wage:
107,358.63 - 118,094.50Existing/New Job:
ExistingVacancy Status:
Existing Vacancy# of Vacancies:
1Posted Date:
5/27/26Deadline to Apply:
6/10/26Hybrid Eligible:
YesMake a differenceReporting to the Senior Manager, Program Services, the Senior Advisor, Revenue Systems and Performance leads cross-functional initiatives to identify, analyze, and resolve revenue leakage caused by user errors and system design gaps within Toronto Community Housing's Housing Management System (HoMES/Yardi). The role is responsible for conducting end-to-end reviews of rent revenue processes including RGI calculations, Loss of Eligibility (LOE) workflows, Subsidy and Vacancy Tracking (SVT) configurations, and charge code integrity, to ensure accurate revenue reporting, arrears tracking, and compliance with the Housing Services Act, Residential Tenancies Act, and City of Toronto RGI Administration Manual. They coordinate with Finance, Information Technology Services (ITS), and Operations to develop system-based solutions that close process gaps, improve revenue forecasting. The work environment is fast-paced and collegial, and the Senior Advisor is expected to be analytical, detail-oriented, and collaborative, and to exercise sound judgment at all times.
What you'll doDevelop and implement revenue integrity and system improvement initiatives- Plan, co-ordinate, communicate, monitor, and report on the implementation of strategic initiatives related to revenue integrity and system improvement initiatives
- Ensure initiatives are delivered in accordance with internal, shareholder, or other requirements
- Consult with teams across business units as appropriate
- Develop recommendations to improve business processes related to rent revenue, RGI administration, and Housing Management System (HoMES) configurations
- Advise on improvements of performance measures and reporting as appropriate
Provide supervisory support to Special Initiative Clerks- Oversee the work of the Special Initiative Clerk and analyze performance measurement results and progress updates on divisional work
- Hire mentor and supervise team of Special Initiative Clerks
- Oversee the ongoing work to develop and monitor the Revenue Integrity Framework, including identification of system loopholes, user error patterns, and revenue risks associated with HoMES processes such as Loss of Eligibility (LOE), Subsidy and Vacancy Tracking (SVT), and charge code configurations.
- Consult with relevant internal and external stakeholders on the development of new policies and procedures, including system-based solutions to address revenue leakage.
- Project manage and oversee the work of staff to support the organization to develop and implement new policies and procedures as necessary
- Where Program Services and the Revenue Systems and Performance is the subject matter expert, lead the planning, co-ordination, communication and monitoring of system changes, process improvements, and related procedures.
- Collaborate with Strategic Communications and Learning & Organizational Development to develop an implementation plan for revised workflows, system changes, and related procedures.
Develop reports, papers, briefing notes, and presentations for internal use and to communicate to stakeholders- Create reports for the executive leadership and Board of Directors on matters including policy, strategic planning, revenue integrity, system performance measures, evaluation, strategic initiatives and other areas and provides advice and expertise to the business unit on improving Board report
- Write reports for the board as required
- Develop and maintain dashboards and reporting tools (e.g., Power BI) to provide visibility into revenue leakage indicators, LOE tracking, and charge code accuracy
What you'll need- A combination of post-secondary education in Business Administration or other relevant field (e.g. Finance, Accounting, Information Systems, Public Administration, Social Policy)
- A graduate degree in Business Administration or other relevant field is preferred (e.g. Public Administration, Finance, Commerce, Law, Communications, Social Policy)
- 5-7 years of experience in a large public or non-profit housing environment in one or more of the following areas: revenue management, financial analysis, policy analysis or development, performance measurement systems, strategic planning, creation and monitoring of accountability systems
- Formal or informal experience supervising or mentoring staff, including through project management of complex projects.
- Proficiency with computerized business applications including Microsoft Office Suite, Power BI, and housing management systems (Yardi/HoMES preferred)
- Proven ability to analyze and interpret data, prepare reports and statements
- Proven ability to interact effectively with and engage a variety of stakeholders including: staff, Finance, ITS, Operations leadership, external vendors, and regulatory bodies
- Excellent project management, conflict resolution and organizational skills
- Excellent oral and written communication skills and presentation skills
- Working knowledge of Toronto Community Housing's operations, policies and procedures and relevant legislation, including the Housing Services Act, Residential Tenancies Act, and City of Toronto RGI Administration Manual
- Knowledge of rent revenue processes, RGI calculations, Loss of Eligibility (LOE) procedures, and charge code/GL structures within a housing management system environment is an asset
