About the Role

Become a key leader within our Account Management and Customer Success organization as a Senior Account Manager. You will play a pivotal role in fostering deep, strategic partnerships with our key enterprise clients, ensuring their retention, continued success and driving significant account growth and expansion. Working closely with Customer Success Managers and collaborating with our Sales, Product, and Marketing teams, you will be instrumental in identifying and capitalizing on opportunities to expand our most valuable customer relationships. Your ability to understand complex business challenges, articulate the strategic value of our solutions, and build strong executive-level relationships will be critical in driving customer advocacy and providing invaluable insights to our internal teams.

Responsibilities

• Lead Strategic Customer Partnerships: Serve as the primary point of contact for key enterprise accounts, building and nurturing strong, executive-level relationships based on trust and mutual success.
• Drive Strategic Growth Initiatives: Collaborate closely with Sales leadership to identify, develop, and execute strategic account plans focused on significant expansion opportunities and increasing customer lifetime value.
• Manage and Exceed Growth Targets: Take ownership of account renewal and expansion goals, providing accurate forecasting and developing proactive strategies to consistently exceed targets. Successfully negotiates contracts and renewals driving renewal growth and retention.
• Develop and Implement Account Plans: Create and execute comprehensive account plans in collaboration with the broader Customer Success and Sales team, ensuring clients achieve their critical business outcomes and realize the full value of our solutions.
• Conduct Executive-Level Strategic Reviews: Lead regular Quarterly Business Reviews (QBRs) with executive and C-suite client stakeholders, demonstrating the strategic alignment and impact of our solutions on their overarching organizational objectives.
• Maintain Internal Visibility: Regularly update our internal systems with accurate and insightful information regarding account health, renewal status, and growth opportunities, providing clear visibility for executive leadership and cross-functional teams. Regularly engage with the internal Executive Team on risk, opportunities and key initiatives.
• Champion Strategic Customer Advocacy: Proactively identify and cultivate opportunities for customer advocacy, including executive-level case studies, speaking engagements, and webinar participation.
• Drive Customer-Led Growth: Educate executive stakeholders on the value of new features, advanced use cases, and enterprise-level integrations, ensuring they maximize the benefits of our evolving platform.

Requirements

• Educational Foundation: Bachelor's degree in Business Administration, Management, or a related field
• Strong Project & Workflow Management Skills: Proven ability to develop and execute strategic plans, manage complex projects with executive oversight, maintain excellent organization, and demonstrate a high level of strategic thinking and attention to detail.
• Executive Communication and Presentation Abilities: Strong verbal, written, and presentation skills with the ability to articulate strategic value propositions and influence executive-level stakeholders.
• Extensive Experience in Enterprise Account Management: 7+ years of progressive experience successfully managing and growing relationships with large, complex enterprise clients at the strategic level.
• Solutions-Focused and Collaborative Approach: Demonstrated ability to take a proactive, solutions-oriented, and collaborative approach to addressing complex issues both internally and externally.
• Growth-Oriented and Coachable: Eagerness to learn and be coached, with a proactive approach to sharing both successes and learnings with peers to foster collective growth.
• Demonstrable Executive Communication and Influence: Proven ability to communicate effectively, present confidently, and influence key stakeholders at all levels within an organization, including executive and C-suite leaders.
• Proficient in multitasking: Demonstrated ability to manage multiple account initiatives simultaneously while maintaining a high degree of accuracy and attention to detail.
• Consistent Track Record of Exceeding Growth Targets: Proven history of consistently meeting and exceeding individual customer retention and expansion goals.
• Travel Agility: Ability to travel as needed (approximately 20-30% of the time, or two to three times per month) for client engagements and executive-level industry events as needed.

$110,000 - $130,000 a year

Recruitment Process

Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.

- Recruiter Screen (30 minutes)

- Hiring Manager Interview (45 minutes)

- Language Interview (30 minutes)

- VP Interview (30 minutes)

- Chief Customer Officer Interview (30 minutes)

- CEO Interview (30 minutes)

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

FSA, DCFSA, and HSA accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident

Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.

Discounts on Pet Insurance

401k (with employer match) and Options / Equity

13 company holidays

Unlimited Paid Time Off

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities

Rewards and recognition programs

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)