To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details We are looking for a seasoned Services Practices Director to join our Professional Services team, focused on delivering security and compliance engagements that help customers maximize the value of their Salesforce investments — safely and at scale. In this client-facing leadership role, you will guide customers through security assessments, control frameworks, and implementation best practices across the Salesforce platform, including Agentforce. What We're Looking For: • 7–12+ years of professional experience, including a meaningful tenure at a Big 4 consulting firm (Deloitte, PwC, EY, KPMG) in a technology risk, cybersecurity, or enterprise advisory capacity • Deep understanding of security fundamentals and controls frameworks (e.g., NIST CSF, ISO 27001, SOC 2, CIS Controls) as applied to SaaS platforms • Demonstrated ability to lead client-facing engagements and navigate complex stakeholder environments • Strong pre-sales and business development instincts — comfortable presenting to customers, shaping solutions, and closing statements of work • Experience delivering security assessments, identity & access management reviews, data classification, or compliance readiness engagements • Excellent executive communication and executive presence What You'll Do: • Lead and deliver end-to-end security engagements for enterprise customers, helping them design and operationalize secure Salesforce environments • Advise customers on security controls, governance frameworks, and compliance posture for SaaS platforms, with a focus on the Salesforce ecosystem • Partner with account teams and sales leadership to drive pre-sales efforts — including discovery conversations, solution scoping, and executive presentations • Act as a trusted advisor to C-suite and senior security stakeholders (CISO, CTO, VP of IT Security) • Develop and refine practice delivery methodologies, accelerators, and reusable assets related to Salesforce security • Support the growth of the security practice by contributing to thought leadership, go-to-market strategies, and team mentoring • Collaborate cross-functionally with Product, Engineering, and Trust teams to stay current on the Salesforce security roadmap Nice to Have: • Hands-on Salesforce builder experience (Flows, Apex, configuration, or declarative development) • Familiarity with Agentforce, Einstein AI features, or Salesforce Data Cloud • Salesforce certifications (e.g., Certified Administrator, Platform App Builder, Security Specialist) • Experience with zero-trust architectures or cloud security posture management (CSPM) in SaaS environments At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $273,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $205,800 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.