Overview

The Security Operations Center Team Lead (SOC Team Lead) is expected to possess a high level of knowledge and experience in various security domains and technologies. This skillset will enable them to work as part of the Security Operations Center (SOC), providing security monitoring and protection services to our MDR customers. They will act as a senior technical lead within the SOC, providing mentorship, guidance, and quality assurance on alert analysis and incident response activities, with accountability for maintaining high standards of timeliness and quality during their shift.

Responsibilities

Support and help coordinate daily SOC operations by assisting with work prioritization and ensuring alignment with established SLAs and quality standards.
• Serve as the primary technical escalation point for complex alerts and incident investigations.
• Provide mentorship, guidance, and quality review of analyst work to promote consistency and continuous improvement.
• Facilitate knowledge sharing, including leading discussions, incident reviews, and "lessons learned" sessions.
• Contribute to the professional growth of team members through coaching and technical guidance.
• Identify opportunities to improve operational efficiency and contribute to the design and implementation of enhanced processes and solutions.
• Support the completion of Post Incident Reports (PIRs) and contribute to clear, timely communication during critical incidents.
• Participate in the analysis and response to security alerts and incidents as needed.
• Develop and maintain SOC procedures, runbooks, and operational documentation.
• Support the implementation and evolution of detection standards, processes, and procedures.
• Promote a high standard of client experience through quality-focused technical delivery.
• Stay current on emerging threats, technologies, and industry best practices.
• Identify opportunities for automation and work with internal teams to integrate improvements into SOC workflows.
• Deliver training sessions and technical enablement activities for SOC analysts.
• Escalate personnel-related concerns or performance issues to SOC management as appropriate.
• Perform other duties as required or assigned.

Qualifications

• Ability to exhibit leadership skills in a cross-functional team
• Strong organizational, presentation, communication (written and verbal) skills
• Ability to multi-task and adapt to changes quickly and meet deadlines
• Self-motivated with the ability to work in a fast-paced environment
• Ability to provide team with on-going coaching, mentorship and performance feedback
• Ability to liaise with clients, vendors and partners at all levels of the organization
• Occasional evenings, weekend and on-call work as required.
• Ability to work with a variety of challenging clients.

Analytical & Critical Thinking:
• Demonstrates strong analytical skills to evaluate security alerts, identify patterns, and guide the team through complex investigations.
• Applies structured problem-solving approaches during incidents, ensuring decisions are data-driven and aligned with SOC best practices.

Technical Expertise:
• Possesses deep knowledge of SIEM, EDR, SOAR, threat detection methodologies, and incident response frameworks.
• Acts as the technical escalation point, providing guidance on advanced detection logic, threat hunting, and containment strategies.

Shift Leadership & Quality Oversight:
• Provides direction and coordination of SOC activities during assigned shifts to ensure efficient and effective operations.
• Performs quality control on alert analysis and incident response to ensure adherence to established standards and SLAs.
• Holds accountability for the quality and timeliness of work produced during the shift.
• Identifies gaps in execution and provides real-time guidance and corrective feedback.

Operational Excellence:
• Promotes adherence to SOC processes, SLAs, and quality standards.
• Identifies and drives improvements in workflows, tooling, and detection capabilities to enhance efficiency and effectiveness.

Mentorship & Collaboration:
• Provides ongoing mentorship, coaching, and constructive feedback to analysts to improve technical capability and consistency.
• Supports knowledge sharing and contributes to a collaborative, high-performance SOC environment.
• Escalates personnel-related concerns, performance issues, or administrative matters to SOC management as appropriate.
• Bachelor's Degree preferred or equivalent experience
• 3+ years' experience providing technical leadership, mentorship, or acting as a senior/lead analyst
• 5 plus years' experience in the Cyber Security field, with senior level experience analyzing and responding to alerts from a SIEM & EDR platform.
• Expert knowledge in SIEM, MEDR, and Cybersecurity related technologies.
• Experience acting as the technical escalation point for the team.
• Experience leading incident response efforts.
• Experience or knowledge in programming language would be a plus.
• Current security-relevant certifications from an industry accepted certification body, such as CompTIA, ISC2, ISACA, or SANS.
• Ongoing commitment to learn and develop technical knowledge for existing and new technologies.
• In-depth knowledge in a diverse range of cybersecurity concepts and controls that provides the ability to discuss, consult on, and drive solutions for customers

Global Competences
• Customer Centricity
• Communication
• Collaboration
• Leadership

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job-related knowledge, geographic location, and specific business needs.

Salaire- A titre indicatif

Konica Minolta s'engage en faveur de pratiques de rémunération transparentes et équitables. Notre structure salariale est conçue pour soutenir la croissance des employés, permettant aux individus de progresser dans la fourchette salariale au fur et à mesure de leur progression. Le salaire de base réel proposé variera en fonction des compétences, de l'expérience, des connaissances liées au poste, de la localisation géographique et des besoins spécifiques de l'entreprise du candidat.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

Mention d'utilisation de l'IA

Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorisés, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Néanmoins, les candidatures sont examinées par notre équipe de recrutement, qui prend toujours la décision finale d'embauche.