HTC Global Services

Scrum Master - Application Development & DevOps Delivery

HTC Global Services$90K — $120K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years as a hands-on Scrum Master in application development or software engineering teams.
  • Proven experience delivering modern web, enterprise applications, and integrations.
  • Active Scrum Master certification from a recognized body.
  • Proficiency with GitHub and Azure DevOps in managing software delivery workflows.
  • Strong understanding of Scrum roles, events, and Agile methodologies.

Responsibilities

  • Facilitate all critical Scrum ceremonies to ensure effective team collaboration.
  • Identify and remove impediments to maintain a smooth delivery flow.
  • Create and manage Kanban and Scrum boards in GitHub and Azure DevOps.
  • Support teams in breaking down work into user stories and manageable tasks.
  • Reinforce and track adherence to team agreements and definitions of done.

Benefits

  • Opportunity to work in a modern application-development environment.
  • Engage with cross-functional teams to improve agility and delivery quality.
  • Access to continuous learning and professional development opportunities.
Full Job Description
Senior Scrum Master - Application Development & DevOps Delivery

Bring your Scrum leadership experience to a modern application-development environment where you will help software engineering teams improve delivery flow, remove obstacles, strengthen backlog readiness, and deliver high-quality business applications.

This role is ideal for an experienced Scrum Master who understands how development teams work across GitHub, Azure DevOps, pull requests, testing, releases, cross-team dependencies, and production delivery. The successful candidate will be a hands-on facilitator and servant leader-not simply someone who schedules ceremonies.

Role Overview

The Senior Scrum Master will support application-development teams building modern web applications, enterprise platforms, integrations, and business technology solutions.

You will help teams maintain healthy delivery flow, prepare work for sprint execution, surface risks and dependencies, improve team practices, and coordinate effectively with product, project, development, testing, infrastructure, security, cloud, and data teams.

This role does not own product priorities or technical scope. Instead, it enables the delivery team to work effectively, make commitments based on capacity, and continuously improve its development process.

Key Responsibilities
  • Facilitate Scrum ceremonies, including:
    • Backlog refinement
    • Sprint planning
    • Daily stand-ups
    • Sprint reviews and demonstrations
    • Sprint retrospectives
  • Remove impediments and help development teams maintain healthy delivery flow.
  • Create and maintain Kanban and Scrum boards in GitHub and Azure DevOps.
  • Help teams break larger work items into clear user stories and manageable tasks.
  • Ensure work items include:
    • Clear descriptions
    • Acceptance criteria
    • Estimates
    • Dependencies
    • Steps to reproduce defects
  • Support backlog readiness without assuming ownership of backlog priorities or product scope.
  • Reinforce team working agreements, Definition of Ready, and Definition of Done.
  • Identify blockers, risks, and cross-team dependencies early.
  • Coordinate dependencies with teams such as:
    • Data services
    • Security
    • Infrastructure
    • Cloud
    • Quality assurance
  • Escalate unresolved delivery risks to application-development and project leadership.
  • Track sprint progress, team capacity, product burndown, sprint burndown, and delivery trends.
  • Prepare and present weekly project status reports and key performance indicators.
  • Help teams plan sprint capacity based on holidays, planned time off, development effort, and testing needs.
  • Support development teams through GitHub and Azure DevOps pull-request and delivery processes.
  • Facilitate collaboration among developers, product owners, project managers, business stakeholders, and technical teams.
  • Help improve team predictability, delivery quality, and continuous-improvement practices.
  • Troubleshoot multiple delivery issues and competing priorities concurrently.
  • Coach teams on Scrum practices, team norms, Agile delivery, and effective use of ceremonies.

Required Qualifications
  • Five or more years of hands-on Scrum Master experience supporting application-development or software-engineering teams.
  • Experience supporting teams that build:
    • Modern web applications
    • Enterprise applications
    • Application integrations
    • Business technology platforms
  • Current Scrum Master certification from Scrum Alliance, Scrum.org, or a comparable recognized organization.
  • Hands-on experience using both GitHub and Azure DevOps.
  • Experience creating and maintaining delivery boards, user stories, tasks, defects, estimates, and dependencies.
  • Experience supporting software teams through GitHub or Azure DevOps pull-request processes.
  • Strong understanding of:
    • Scrum roles and events
    • Backlog refinement
    • Sprint planning
    • Team capacity
    • Delivery flow
    • Definition of Ready
    • Definition of Done
    • Continuous improvement
  • Experience tracking and reporting sprint and product burndown.
  • Experience preparing and presenting weekly project-status reports and delivery KPIs.
  • Ability to identify, communicate, and help resolve risks, blockers, and dependencies.
  • Strong servant-leadership and facilitation skills.
  • Excellent written, verbal, presentation, and stakeholder-communication skills.
  • Ability to manage multiple priorities in a fast-moving application-development environment.

Preferred Qualifications
  • Bachelor's degree in computer science, information technology, business, or a related field.
  • Experience working with cross-functional application-development teams that include:
    • Developers
    • QA engineers
    • Product owners
    • Business analysts
    • Cloud engineers
    • Infrastructure teams
    • Security teams
  • Knowledge of iterative software development, CI/CD, release management, and modern DevOps practices.
  • Familiarity with software architecture and application-integration concepts.
  • Experience supporting multiple development teams or complex enterprise initiatives.
  • Experience helping teams improve predictability, cycle time, throughput, or sprint completion rates.

Ideal Candidate Profile

The ideal candidate is a seasoned Scrum Master who has worked directly with software-development teams and understands the realities of delivering modern applications.

You are comfortable discussing user stories, acceptance criteria, technical dependencies, defects, pull requests, development capacity, testing effort, and release readiness. You can coach teams without becoming overly authoritative and can challenge unclear work, weak planning, or hidden delivery risks in a constructive way.

You are organized, proactive, calm under pressure, and able to build trust with both technical and business stakeholders.

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Founded
1990
NASDAQ

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