Job Description

In the assigned Job Role of Package Consultant 3, your Area Of Responsibility will be as below:
• Analyze complex business processes to identify optimization opportunities and draft detailed requirement specifications that align with enterprise architecture standards
• Define and develop solution architecture, steering customization and integration efforts based on thorough business analysis
• Design and implement advanced customizations basis ERP platform's capabilities and limitations and develop critical software applications in collaboration with the development team
• Develop and implement complex integration workflows to connect the ERP system with external applications, while leading large-scale data migration strategies to ensure data integrity
• Implement advanced performance optimization strategies focused on scalability, reliability, and user experience, while leading compliance initiatives throughs audits, to uphold security protocols and industry standards
• Develop detailed documentation for complex ERP customizations and lead training workshops tailored to various user groups, to ensure effective knowledge transfer

Your contribution to the team:
• Expertise in ERP systems, architecture, and advanced customization techniques
• Ability to design complex integration solutions and guide large-scale data migrations
• Proactive problem-solving to streamline complex requirements
• A strategic mindset to align technical solutions with business goals and market trends.
• Deep understanding of compliance requirements, security protocols, and performance optimization methodologies
• Sector specific expertise for high quality project delivery

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Required Skill and Experience
• Lead the SAP SD (Order-to-Cash) stream across AMS support and enhancements
• Manage incident, problem, and change lifecycle ensuring SLA compliance and improved MTTR
• Own SD solution design and configuration in S/4HANA environment
• Drive root cause analysis (RCA) and continuous improvement initiatives
• Collaborate with cross-functional teams (MM, FI, WM/EWM, integration)
• Support release management, testing (UAT), and hypercare activities
• Mentor L2/L3 team members and ensure quality of deliverables
• Engage stakeholders for requirements, prioritization, and governance reporting

Core Skills & Experience
• Experience in SAP SD with lead role.
• Strong expertise in S/4HANA SD processes and configuration
• Proven experience in AMS delivery (ITIL - Incident, Change, Problem management)
• Deep knowledge of Order-to-Cash (OTC) lifecycle (pricing, billing, deliveries, returns)
• Experience with interfaces, IDOCs, and enhancements (WRICEF objects)
• Hands-on experience with tools like ServiceNow / SAP Solution Manager / Cloud ALM
• Strong stakeholder communication and leadership skills

Preferred Skill and Experience
• SAP SD / S/4HANA Certification
• Exposure to Fiori, Output Management (BRF+)
• Experience in global delivery model and distributed teams

Success Metrics
• SLA adherence and reduction in repeat incidents
• Improved system stability and user satisfaction
• Timely delivery of enhancements and releases
• Effective team leadership and knowledge management

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Overview

The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel