NeuraFlash

Salesforce Solution Architect, ITSM

NeuraFlash • $120K — $145K *
US-AnywhereRemote in Canada
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of Salesforce project delivery experience, focused on Service Cloud and Experience Cloud
  • 2+ years with Salesforce Data Cloud and Agentforce
  • 3+ years with ITSM platforms, especially ServiceNow
  • Expertise in ITSM/ITIL methodologies
  • Skilled in designing Service Cloud solutions with Salesforce declarative configuration
  • Ability to document technical requirements and understand solutions using Apex, VisualForce, and Lightning Web Components
  • Experienced in leading multiple Salesforce project deployments and managing integrations with legacy systems

Responsibilities

  • Provide industry best practices and serve as a trusted client advisor
  • Facilitate business process reviews to identify customer requirements
  • Translate customer needs into Salesforce design with minimal custom development
  • Leverage Salesforce technologies like ITSM, Experience Cloud, and Service Cloud
  • Develop technical requirements for customers and the technical delivery team
  • Drive best practice UX design in solution delivery
  • Manage all project aspects and customer communications
  • Oversee successful completion of projects and provide end user training

Benefits

  • Remote and in-person work options available
  • Potential travel commitment of up to 25% for certain roles
  • Flexible working culture accommodating personal commitments
  • Encouragement of collaboration and feedback from all team members
  • A fun workplace environment with celebrations of achievements and team events
Full Job Description
You will have the opportunity to:
  • Provide industry best practices and serve as a trusted client advisor
  • Facilitate business process reviews to identify customer requirements and processes
  • Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
  • Leverage Salesforce technology including ITSM, Experience Cloud, and Service Cloud
  • Develop technical requirements and specifications for customers and the technical delivery team
  • Drive best practice UX design into each and every aspect of solution delivery
  • Manage all aspects of projects and customer communications
  • Deliver customer end user training and documentation
  • Oversee and be accountable for the successful completion of all aspects of assigned projects
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management
  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

Required Qualifications:
  • 5+ years of project delivery experience with Salesforce, specifically with Service Cloud and Experience Cloud
  • 2+ years of project delivery experience with Salesforce, specifically with Data Cloud and Agentforce
  • 3+ Years leading and implementing with other ITSM platforms including ServiceNow
  • Background experience in ITSM/ITIL methodologies
  • Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration
  • Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce, Lightning Web Components, and Web Services
  • Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
  • Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology
  • Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments
  • Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously

Preferred Skills:
  • Expertise providing solution architecture on Salesforce Experience Cloud
  • Salesforce certifications in Service Cloud and Experience Cloud
  • Ability to understand and assess how business processes can be improved using Salesforce
  • Proven ability to build strong client relationships, establish credibility, and collaborate effectively within cross-functional teams
  • B.S. in Computer Science, Engineering, or similar technical degree or equivalent experience

What's it like to be a part of NeuraFlash, Part of Accenture?
  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team.
  • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

About NeuraFlash

NeuraFlash is focused on the development of Salesforce platforms with the use of artificial intelligence solutions. Its services includes consulting, user experience design and implementation, and other product development services. NeuraFlash offers implementation and integration services for Sales Cloud, Service Cloud, Field Service Lightning, Community Cloud, Intelligent Web Chat with Live Agent, 2-way SMS with LiveMessage, and Salesforce Einstein. NeuraFlash was founded by Brett Chisholm and is based in Boston, Massachusetts.

NeuraFlash Careers

Joining NeuraFlash offers a unique opportunity to be part of a dynamic team of professionals dedicated to innovation and excellence in the tech industry. NeuraFlash stands as a beacon of growth and leadership, providing unparalleled job opportunities in a company that values diversity and fosters a culture of professional development.

Explore Career Opportunities

NeuraFlash is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From technical roles to marketing and sales, NeuraFlash is looking for passionate, curious, and innovative individuals ready to drive change and lead in the digital era.

Internship Programs

NeuraFlash's internship programs offer a robust platform for students and recent graduates to gain hands-on experience, enhance their skills, and understand the nuances of the tech industry. Interns at NeuraFlash are integral to the team, working on real projects that impact the company and its clients.

Professional Growth and Development

NeuraFlash is committed to the professional growth of its employees. The company offers comprehensive benefits and resources for career advancement, including professional development courses, leadership training, and certification programs. Employees at NeuraFlash enjoy the support and tools they need to advance their careers and expand their expertise.

Diversity and Inclusion

At NeuraFlash, diversity is more than just a policy; it's an integral part of the company's identity. Through diversity training and inclusive hiring practices, NeuraFlash ensures a workplace where everyone’s voice is heard and valued. This commitment to diversity fuels innovation and creativity within the team.

Networking and Community

NeuraFlash encourages its team members to engage in networking opportunities that enhance their professional relationships and career trajectories. The company hosts regular events and workshops that allow employees to connect with industry leaders and peers.

Benefits and Culture

NeuraFlash is known for its vibrant culture and comprehensive benefits package designed to support the well-being and satisfaction of its team members. Benefits at NeuraFlash include health, dental, and vision insurance, as well as flexible working conditions that help maintain a healthy work-life balance.

Applying for a Position

To apply for a position at NeuraFlash, candidates should prepare their resume to highlight relevant experience and skills. The interview process at NeuraFlash is designed to assess not only technical abilities but also cultural fit and alignment with the company’s values. Interested candidates can explore open positions and submit their applications through the NeuraFlash Jobs portal.

Stay Connected with NeuraFlash Careers

Keep up to date with the latest from NeuraFlash by following the Careers Blog. Gain insights from insiders, stay informed about new job opportunities, and get tips for your next interview or networking event.

Join NeuraFlash

Discover the exciting and rewarding career opportunities at NeuraFlash. Search for open positions that match your skills and interests, and join a team that is shaping the future of technology.

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READ CAREERS BLOG

Learn more about NeuraFlash
Size
251 employees
Industry
Information Technology
* Ladders Estimates

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