Salesforce Functional Analyst Key Responsibilities • Collaborate with business stakeholders to understand business objectives, requirements, as-is and future state business processes and pain points • Conduct workshops, interviews and requirement gathering and refinement sessions with Product owners and other relevant stakeholders - including architects and tech leads • Identify and propose best possible Salesforce out of the box solution for the problem statement and if gaps exist, propose suitable custom solution in collaboration with tech lead and UX teams. • Prepare and present material to Program Salesforce design authority for review of problem statement and proposed solution options to arrive at the best possible outcome thats acceptable to business and technology teams • Perform POC and impact analysis on existing Salesforce processes, configurations and data and present options to Product Owner • Create functional artifacts such as solution refined Epics, broken down User stories ready for development, functional documentation summarized in confluence page. • Participate in all scrum ceremonies and lead squad refinement sessions • Support QA by providing functional scenarios, clarifying requirements and reviewing test cases against business needs • Assist in defect triage and resolution • Ensure compliance with Salesforce best practices and security standards Skills and Qualifications • Experience working as a Functional Lead in Salesforce and financial industry • Proven experience delivering Salesforce solutions at scale in a highly regulated, enterprise scale environments • Deep understanding of banking workflows, customer and product lifecycle and financial compliance • Strong experience with Salesforce Financial Services cloud and integration with core banking systems and data lakes • Ability to lead conversations with cross functional teams and engage effectively with executives, senior leaders and technical teams • Familiarity with Agile delivery, Jira, confluence and DevOps pipelines in enterprise settings Salary Range - CA$ 90,000 - CA$ 110,000 Per Year TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.