Role description
Job Title: Salesforce Business Analyst
Job Location : Syracuse, New York
Job Description
The Salesforce Business Analyst will partner with Solution Architects to translate Manufacturing Cloud requirements into actionable deliverables This role ensures standard capabilities are implemented without introducing unnecessary customizations
driving efficiency across core sales and service processes
Primary skills
Strong knowledge of Salesforce Manufacturing Cloud capabilities
Expertise in requirements gathering user story creation and data mapping
Experience with sales processes pipeline forecasting quoting and service processes case management emailtocase
Ability to partner with architects and technical teams to deliver scalable solutions
Secondary skills
Excellent communication and stakeholder management skills
Analytical mindset with strong problemsolving abilities
Documentation and reporting proficiency for clear project deliverables
Adaptability to evolving business needs and Salesforce releases
Key Responsibilities
Translate Salesforce Manufacturing Cloud requirements into clear user stories data mappings and acceptance criteria
Work across pipeline forecasting quoting case management emailtocase and sales processes to capture business needs
Collaborate with Solution Architects to design and implement standard Manufacturing Cloud features
Ensure solutions align with business objectives while avoiding nonstandard or custom scope
Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements
Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions
Conduct workshops discussions with business owners to understand existing processes pain points and ideal state scenarios
Define process optimization opportunities
Define roadmap and backlog
Manage various salesforce projects including gathering information planning and executing projects
Formulate and maintain salesforce solution documentation e g process flows data models and technical specifications
Works with the design team to ensure that the most significant business operations are addressed
Familiarity with the backlog grooming process attributes review and approval process
Excellent knowledge of Scrum Agile Jira and Confluence
Salesforce implementation experience across the whole Software Development Lifecycle SDLC
Work with QA and Development team to make them aware of E2E flow and process
Review and approval for Test Scripts Test Cases and Test results
Qualifications
Bachelors degree in Computer Science Information Systems Business Administration or related field
5 to 7 years of experience as a Business Analyst
Salesforce certifications Administrator Business Analyst or Consultant preferred
Familiarity with Manufacturing Cloud modules and standard Salesforce processes
Experience working with AgileScrum methodologies
Strong track record of delivering clear requirements and supporting successful implementations
