About the Role:

At Motive, our Operations team ensures the entire organization runs smoothly, scalably, and strategically. We are seeking a Business Operations Manager to join our team and focus on the Service organization, which includes the Implementation, Installation, and Customer Education business units. This role is crucial for overseeing all internal processes and systems to ensure a smooth and efficient customer experience and to drive overall business objectives and growth.

You will act as the central nervous system for the Services organization, optimizing workflows and managing operational processes across these critical teams. Your ability to think strategically, adapt quickly, and manage resources effectively will be essential for success. This role will bring a data-driven perspective to operational process management, resource allocation, and performance monitoring.

You will collaborate closely with various teams, including Sales, Support, and Product. Your mandate is to ensure the new customer experience is smooth, builds trust, and is as efficient as possible for our customers and our business.

What You'll Do:

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
• Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization
• Manage weekly and monthly business processes, escalating deviations from goals and expectations
• Be the connective tissue between Services and the rest of the business
• Ad-hoc reporting requests through Salesforce and other platforms
• Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale

What We're Looking For:

• 3+ years of Field Sales/Revenue Operations experience, at a high-growth SaaS company in the Mid-Market or Enterprise segments
• Exceptional spreadsheet and data management skills to quickly structure analyses, answer key business questions, and drive decision making
• Experience in building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable sales on SFDC best practices and related tools
• Experience partnering with Sales Leadership on initiatives such as weekly forecasting, territory alignment, ROE, QBRs and other related projects
• Experience identifying and leveraging AI-driven tools and solutions to enhance sales operations efficiency and effectiveness.
• Demonstrated ability to be a self-starter - you will take the initiative to own projects and can operate well with little guidance
• Demonstrated ability to prioritize workload and manage multiple concurrent projects in a rapidly changing, hyper-growth environment
• Strong written and verbal communication skills

Pay Transparency

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.

The compensation range for this position will depend on where you reside. For this role, the compensation range is:

Canada

$111,000-$139,000 CAD

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.