Job Summary:

A pivotal leader responsible for driving sales growth and fostering a high-performing sales team. The role involves executing personal and store sales initiatives to achieve revenue targets, while consistently upholding the company's ethos of prioritizing people, optimizing processes, delivering exceptional products, and reinforcing the brand's core values. This position plays a crucial role in elevating the store's sales performance and contributing to the overall company success and is held to the highest standards of ethics, integrity, and professionalism.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

• Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
• Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance.
• Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction.
• Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values.
• Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.
• Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines.
• Develop comprehensive expertise in the full Joybird product catalog to deliver personalized styling guidance and tailored product recommendations that align with each customer's unique needs, preferences and space.
• Assist Store Leader with scheduling and payroll to effectively meet the needs of the business and company expectations.
• Resolve customer concerns and other issues that may interfere with efficient sales operations.
• Support planning and executing sales promotion and events.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.
• Responsible for opening and closing the store in accordance with company procedures.
• Ensure cash handling reconciliation and adherence to all company cash management policies, as applicable.

SCOPE & IMPACT:

This role is responsible for the performance of the retail showroom - targets currently ranging from $5 - $8M annually. This position reports to the Store Manager of the assigned location with indirect influence of sales team.

MINIMUM REQUIREMENTS:

• Bachelor's Degree or 5 years of industry experience with 1-3 years in a business unit with retail management emphasis, or equivalent
• Proficient in Microsoft Office 265, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Ability to work the schedule and hours dictated by the business needs, to include evenings, weekends and holidays.

PREFERRED REQUIREMENTS:

• Experience managing in a retail environment with a strong focus on sales.
• Strong business acumen
• Advanced interpersonal skills, communication skills & experience in building effective relationships.

SUPERVISORY RESPONSIBILITIES: None

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop
• Subject to inside environmental conditions
• Ability to pass background and drug screen.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:
40

Benefits for Employees in the US:

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks' prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company's Driver Management Program to be considered for the role.