8-10+ years managing complex IT projects in infrastructure and operations environments
Experience in the public sector
Strong technical background in web applications and modern cloud infrastructure
Track record of managing multiple products and diverse technical teams
Demonstrated people-first approach to leadership
Responsibilities
Lead and manage delivery of complex IT infrastructure and operational projects
Coordinate release planning and patching to minimize service disruption
Engage stakeholders to ensure direction, alignment, and timely decisions
Support IT operations through incident response and change management
Drive infrastructure initiatives ensuring compliance with standards
Identify, assess, and mitigate project and operational risks
Prepare and maintain project documentation for knowledge transfer
Benefits
Support for professional development and continuous learning
Access to advanced technology and resources
Engagement with diverse teams and stakeholders
Opportunity to impact public sector services
Flexible work arrangements promoting work-life balance
Full Job Description
Job Description Responsibilities:
Leadand manage the delivery of complex IT infrastructure and operationalprojects, overseeing full project lifecycle activities including scope,schedule, cost, and risk management.
Coordinaterelease planning and patching activities, ensuring alignment withoperational priorities and minimal service disruption.
Engageand communicate with stakeholders, including ministry partners, executiveleadership, and technical teams, to ensure clear direction, alignment, andtimely decision-making.
SupportIT operations by coordinating incident response, managing service tickets,and facilitating change management processes, including CRQs.
Driveinfrastructure initiatives and manage ITS engagement to ensure compliancewith standards, processes, and governance requirements.
Identify,assess, and mitigate project and operational risks, providingrecommendations to support informed decision-making.
Prepareand maintain project documentation and reporting, ensuring effectiveknowledge transfer and transparency across teams.
Requirements
Experience and Skill Set Requirements:
Must Haves:
8-10+years of demonstrated experience managing complex IT projects, preferablyin infrastructure and operations environments
PublicSector experience
Strongtechnical background in web applications and modern cloud infrastructure(very important)
Experiencemanaging varity of products /products
Variety/rangeof technical people
Demonstrationof a people-first approach
Skill Set Requirements:
Experience Requirements:
Minimum8-10 years of IT project management experience, preferably ininfrastructure or operations environments
Provenexperience managing multiple concurrent projects and operationalpriorities
Experiencewith release management, patching cycles, and change management processes(e.g., CRQs)
Experiencesupporting incident management and service operations
Strongstakeholder engagement and communication skills, including working withsenior leadership
Demonstratedability to manage project scope, schedules, budgets, and risks
Excellentproblem-solving, organizational, and decision-making skills
Desirable Skills:
Experiencein public sector or large enterprise environments
Familiaritywith ITIL processes (incident, change, problem management)
Experiencewith infrastructure delivery (cloud, on-prem, or hybrid)
Knowledgeof enterprise governance and ITS engagement processes
Knowledge Transfer Requirements:
Knowledge transfer will occur throughout the engagement via regular meetings, documentation, and working sessions. All project artefacts must be documented and transferred to ensure continuity and sustainability of operations.
Project Management and Delivery Experience:
8-10+years of demonstrated experience managing complex IT projects, preferablyin infrastructure and operations environments
Provenability to manage full project lifecycle (scope, schedule, cost, risk, andquality)
Experiencecoordinating releases, patching cycles, and change management (e.g., CRQs)
Experiencemanaging multiple concurrent projects in fast-paced environments
Technical Coordination and Operations Support:
Experiencesupporting IT operations, including incident, change, and servicemanagement processes
Abilityto coordinate technical teams and resources to deliver complexinfrastructure initiatives
Demonstratedexperience identifying and managing project and operational risks
Communication and Stakeholder Management:
Provenability to engage effectively with stakeholders, executives, and technicalteams
Strongverbal and written communication skills, including reporting anddocumentation
Experiencefacilitating decision-making and resolving conflicts across stakeholders
Demonstratedability to collaborate and build strong working relationships
Desirable Skills:
Publicsector experience
Knowledgeof ITIL frameworks and best practices
Experiencewith cloud and hybrid infrastructure environments
