TD Bank

Tooling SME, Product Delivery & Transformation

TD Bank$96K — $136K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Undergraduate degree in Business, Information Systems, Computer Science, Engineering, or related field.
  • 7-10+ years in tooling, delivery enablement, business analysis, or process improvement roles.
  • Expertise in configuring and administering Jira and Confluence at scale, including workflow customization.
  • Experience in agile, product-led, or SAFe delivery environments is preferred.
  • Strong data analytics skills for creating actionable dashboards and reports.
  • Hands-on experience with workflow automation tools and visual collaboration tools.
  • Excellent communication skills to engage stakeholders across functions.

Responsibilities

  • Serve as the subject matter expert for delivery and product tooling.
  • Assess initiative-level tooling needs and recommend solutions with tech teams.
  • Configure and maintain tools across the delivery ecosystem, specifically Jira and Confluence.
  • Design and implement agile workflows to support product-led models.
  • Collaborate with roles like Scrum Masters and Product Managers to address tooling pain points.
  • Evaluate new tools with technology partners and manage their integrations.
  • Develop reporting dashboards for delivery visibility and decision-making.

Benefits

  • Comprehensive health and wellness program.
  • Flexible working hours and remote work options.
  • Employee development and training opportunities.
  • Access to cutting-edge tools and technologies.
  • Engagement in innovative product-led transformation initiatives.
Full Job Description
Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Analytics, Insights, & Artificial Intelligence

Pay Details:
$96,900 - $136,800 CAD

Job Description:

Department Overview

Job Description

Team Overview

The Product Delivery & Transformation team within TDS Data, Delivery & Integration (DDI) is responsible for advancing delivery excellence across TD Securities by establishing modern delivery practices, enabling organizational agility, and driving enterprise transformation initiatives. The team partners across Business, Technology, Risk, and Control function to strengthen delivery capability, improve execution maturity, and deliver strategic outcomes through scalable delivery frameworks and continuous improvement.

About The Role

We are seeking a Tooling & Delivery Enablement specialist as a subject matter expert with a strong bias toward efficiency, automation, and continuous improvement. This role will partner across functions as we undergo product-led transformation to evaluate, implement, and optimize the tools and workflows that enable effective delivery.

The successful candidate will bring 7-10+ years of hands-on experience across delivery tooling, workflow design, data and analytics, and process reengineering, with deep working knowledge of Jira, Confluence, and workflow automation platforms. They will be equally comfortable configuring tools and advising on tooling strategy, translating the needs of a product-led organization into practical, scalable solutions. Experience in financial services or similarly complex regulated environments is an asset.

Key Accountabilities
  • Serve as the department's subject matter expert for delivery and product tooling, including evaluation, selection, configuration, and optimization
  • Assess tooling needs at the initiative level and recommend fit-for-purpose solutions in partnership with technology teams and vendors
  • Configure and maintain tools across the delivery ecosystem, including Jira, Confluence, and workflow automation platforms
  • Design and implement workflows that support agile, product-led, and hybrid delivery models
  • Partner with Business Architects, Scrum Masters, Project Managers, Product Managers, and Release Train Engineers to understand tooling pain points and deliver practical solutions
  • Work with technology partners to evaluate new tools, manage integrations, and ensure tooling decisions align with enterprise standards
  • Build and maintain reporting dashboards and analytics using Microsoft Suite and other data tools to support delivery visibility, capacity planning, and decision making
  • Apply process reengineering principles to identify workflow inefficiencies and redesign processes for improved delivery performance
  • Develop process flows, workflow documentation, and tooling guides that are clear, reusable, and accessible to diverse teams
  • Progressively establish department-wide tooling standards, governance, and a rationalized tooling landscape across Capital Markets
  • Define and track metrics that measure adoption of tooling, workflow effectiveness, and delivery enablement outcomes
  • Stay current on emerging tools and practice in product-led delivery environments and bring relevant recommendations forward
  • Support onboarding of new teams and individuals onto delivery tools and workflows


Experience & Education
  • Undergraduate degree in Business, Information Systems, Computer Science, Engineering, or a related discipline, or an equivalent combination of education and experience.
  • 7-10+ years of progressive experience in a tooling, delivery enablement, business analysis, or process improvement role
  • Demonstrated hands-on experience configuring and administering Jira and Confluence at scale, including workflow customization, permission schemes, and reporting
  • Experience working within or directly supporting agile, product-led, or SAFe delivery environments, with familiarity with the roles of Scrum Masters, Product Managers, and Release Train Engineers
  • Experience evaluating and implementing workflow and collaboration tools in complex organizations
  • Strong background in data, analytics, or reporting; able to design and maintain dashboards to translate delivery data into actionable insights for diverse stakeholders
  • Experience applying process reengineering or continuous improvement methodologies to identify inefficiencies and redesign workflows for improved delivery performance
  • Proficiency in Microsoft Excel, PowerPoint, and Power BI or equivalent reporting tools, with the ability to produce clear, executive-ready outputs
  • Hands-on experience with workflow automation tool such as Power Automate or equivalent platforms, and visual collaboration tools such as Miro
  • Strong communication and stakeholder engagement skills, with the ability to work across functions and translate technical tooling concepts for non-technical audiences
  • Familiarity with LeanIX, Ardoq, or similar architecture and capability management tool is an asset
  • Experience working within financial services or another highly regulated industry is an asset


Language Requirement (Quebec only):
Sans Objet

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Net Income
-$6.9 million
5 Year Trend
+6.6%

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