Job DescriptionAs part of our continued growth, we are seeking an experienced Fee-for-Service (FFS) Business Analyst to lead internal customer engagement for the rollout and implementation of enterprise platforms and solutions that will enhance the organization's posture on its journey to self-sufficiency and technology independence.
Experience Required:- 10+ years of hands-on experience performing business analysis for mission-critical (or business-critical) business services leading to modernization and transformation through information management and information technology.
- 10+ years of experience delivering business analysis products and meeting deadlines in fast-paced and dynamic business environments with responsibility for multiple concurrent project deliverables and complex stakeholder relationships.
- Experience leading and conducting business analysis in order to assess clients' business problems/opportunities and technology needs. Experience conducting requirements gathering, and documenting the business requirements (functional, non-functional, volumetrics) in such a way that I&IT solutions can be sized and determined, especially solutions deployed to cloud environments or through Software as a Service (SaaS).
- Experience developing sound frameworks, models, processes and templates for customer engagement, intake and requirements gathering and understanding business strategies, plans and needs, such as interviews, workshops, JAD sessions, and mockups.
- Experience conducting stakeholder engagement and demonstrated collaboration skills across diverse functional roles in business and IT.
- Experience documenting business needs and conceptual solutions through proposals, briefing notes, business cases, cost-benefit analyses, and presentations; and presenting to a wide range of stakeholders from "hands-on" to decision makers.
- Experience evaluating costs, prices, bids, and proposal fit to business needs; and calculating prices and costs based upon solution components and size.
- Demonstrated analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills; and political acuity.
- Experience applying Information Management principles, concepts, policies, information and records classification schemes, and practices to inform and transform business solutions, especially those implemented on enterprise Information Management platforms (such as OpenText).
- Experience identifying, describing, assessing risks, issues and problems, and developing and implementing responses and resolutions using formal methodologies.
- Experience summarizing opportunities, solutions and deliverable status to I&IT management and stakeholders.
- Experience conducting research, analysis, environmental/jurisdictional scans, feasibility studies and maturity assessments relative to legislation, policy, business methodologies and standards.
- Experience assessing training and awareness needs, developing curricula and communication plans, and delivering training on business and technology topics (e.g. information management, security) to diverse audiences.
- "Hands-on" experience with Microsoft Office 365, PowerPoint (including WordArt), Visio, Figma, Microsoft Project, Microsoft Co-Pilot, and Atlassian's Jira and Confluence.
RequirementsDeliverables
1. Business Analysis & Solutioning
- Leads business analysis to assess client problems, opportunities and technology needs; gathers and documents functional, non-functional and volumetric requirements so modern cloud and SaaS solutions can be sized and selected.
- Documents business needs and conceptual solutions through proposals, business cases, briefing notes, cost-benefit analyses and presentations.
- Applies re-engineering concepts to drive business improvement through automation, e-forms, workflow, eSignatures, cloud hosting and SaaS, and cost-effective service delivery.
- Conducts research, environmental and jurisdictional scans, feasibility studies and maturity assessments across legislation, policy, standards and emerging trends.
- Applies Cloud First and Information Management principles, policies and records classification schemes to transform solutions, including those on enterprise IM platforms (e.g. OpenText).
- Evaluates bids, costs and proposal fit to business needs; prices solutions based on components and size.
- Performs business, use case, conceptual/logical data, process and data flow, and workload/capacity modelling; conducts use case surveys; defines business rules and non-functional requirements.
- Develops performance measures and traceability matrices, and conducts follow-up.
- Supports testing and acceptance by developing acceptance criteria, test cases and test plans.
2. Stakeholder Engagement & Client Relationship Management
- Leads stakeholder engagement, relationship management and intake; captures client strategies, plans and requirements.
- Qualifies opportunities against business priorities and alignment to solutioning capability.
- Collaborates across business and IT to build shared understanding of needs, constraints and options; negotiates the optimal fit among them.
- Presents business and technology concepts, needs and proposals in audience-appropriate language, from hands-on staff to decision makers.
- Builds frameworks, processes and templates for engagement and intake - requirements gathering (interviews, workshops, JAD sessions, mockups), AI-enabled analysis, and proposal development.
- Produces supporting communications, including presentations and guides on Supply Ontario's business strategies, priorities and enterprise IT solutions.
3. Program Management & Problem Solving
- Summarizes opportunities, solutions, risks, issues and deliverable status for I&IT management and stakeholders.
- Identifies, analyzes and assesses risks, issues and problems using formal methodologies.
- Develops, evaluates and implements responses and resolutions.
4. Awareness & Education
- Assesses training and awareness needs.
- Develops curricula and communication plans.
- Delivers training on business and technology topics (e.g. information management, security) to diverse audiences.
Must Haves:
- 10+ years of hands-on experience performing business analysis for mission-critical (or business-critical) business services leading to modernization and transformation through information management and information technology.
- 10+ years of experience delivering business analysis products and meeting deadlines in fast-paced and dynamic business environments with responsibility for multiple concurrent project deliverables and complex stakeholder relationships.
- Experience leading and conducting business analysis in order to assess clients' business problems/opportunities and technology needs. Experience conducting requirements gathering, and documenting the business requirements (functional, non-functional, volumetrics) in such a way that I&IT solutions can be sized and determined, especially solutions deployed to cloud environments or through Software as a Service (SaaS).
- Experience developing sound frameworks, models, processes and templates for customer engagement, intake and requirements gathering and understanding business strategies, plans and needs, such as interviews, workshops, JAD sessions, and mockups.
- Experience conducting stakeholder engagement and demonstrated collaboration skills across diverse functional roles in business and IT.
Nice to haves:
- Bachelor's degree in Information Management, Information Technology, Business Administration, or related field.
- Professional certifications in Business Analysis (e.g, Certified Business Analysis Professional (CBAP)), Information Management, Records Management (e.g, Certified Records Manager (CRM)), or relevant technology certification.
- Experience working within or supporting public sector organizations and understanding their regulatory environments.
- Experience applying Information Management principles, concepts, policies, information and records classification schemes, and practices to inform and transform business solutions, especially those implemented on enterprise Information Management platforms (such as OpenText)
