RPA Business Systems Analyst

Role Overview
• BSA with prior RPA or UiPath experience is preferred but not mandatory.
• Onshore/Toronto resource required.
• Quick learner with strong communication skills and the ability to work in a fast-paced environment with tight deadlines.
• Intermediate-level consultant preferred.

Key Responsibilities
• Assist in the implementation and oversight of IT systems by provisioning RPA bots in development, testing, and production environments.
• Manage user provisioning, entitlement reviews, and service accounts in AD and ACF2 to support secure IT system operations.
• Monitor automation platforms (UiPath and Blue Prism), analyze logs, and resolve discrepancies to maintain platform stability.
• Perform system administration activities, including creating non-personal IDs, configuring virtual machines, granting firewall access, and enabling application access.
• Support the development, testing, and deployment of new and existing automation solutions.
• Coordinate and implement secure access processes through Jira.
• Review existing workflows and ensure alignment with internal IT policies, SDLC procedures, and user requirements.
• Oversee system testing and validation activities by supervising production debug sessions to prevent unauthorized modifications and maintain system integrity.
• Support day-to-day operations, track issues, and escalate unresolved o r complex incidents to L2/L3 support teams for timely resolution.

Required Skills
• Business Systems Analysis
• RPA (UiPath / Blue Prism)
• User Provisioning & Access Management
• Active Directory (AD)
• ACF2
• Jira
• SDLC Processes
• System Testing & Validation
• Production Support
• Incident Management
• System Administration
• Strong Communication Skills
• Stakeholder Coordination