Nestle

Retail Store Manager

Nestle • $89K — $94K *
Lone Tree, CO 80124In-Person
Retail & Consumer Goods
Less than 5 years of experience
4 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4+ years of experience in fast-paced or luxury retail
  • 3+ years of supervisory experience
  • High School Diploma or GED required; bachelor's degree preferred
  • Strong time management and prioritization skills
  • Genuine enthusiasm for coffee and sustainability
  • Availability for open/close shifts, weekends, and holidays
  • Ability to travel as required

Responsibilities

  • Recruit, hire, and develop a high-performing team
  • Create personalized coffee experiences for each customer
  • Lead training initiatives for team development
  • Foster team engagement and uphold Nespresso culture
  • Drive team performance through clear targets
  • Ensure operational compliance with procedures and efficient inventory management
  • Promote safety and adhere to health policies
  • Maximize business opportunities and connect with the community

Benefits

  • Competitive pay with quarterly bonuses
  • Opportunities for growth and professional development
  • Supportive and collaborative work culture
  • Commitment to environmental stewardship
  • Free Nespresso machine and coffee allowance
  • 401k with company match
  • Educational reimbursement
  • Health and mental wellness programs
  • DE&I resource groups
  • Commuter benefits
  • Pet adoption reimbursement
  • Employee recognition program
  • Discounts at 2,000+ companies
Full Job Description


As a Nespresso Boutique Manager, you're not only the leader of the store, but you are also the face of the brand. You set the tone for the team and bring the brand and customer experience to life. Mentoring your team to achieve sales goals and provide excellent customer service comes to you naturally. Plus, you have an entrepreneurial mindset setting you up to successfully take ownership of your boutique and connect with the community, build our brand, and share the story and values of Nespresso with passion.

WHAT'S IN IT FOR YOU:
  • Competitive Pay: including quarterly bonuses for achieving team sales and service goals.
  • Growth and Development: At Nespresso, every employee is encouraged to take ownership of their professional growth and build a career aligned with who you are through excellent training programs.
  • Caring Culture: Experience a supportive and collaborative environment that feels like a fresh cup of coffee...warm, welcoming, and invigorating.
  • Purposeful Work: As a certified B Corp, we are committed to environmental stewardship and creating a safe, welcoming workplace for all.

WHAT WE OFFER:

Nespresso offers retail employees performance-based incentives and comprehensive rewards:
  • Free Nespresso machine & coffee allowance
  • 401k with company match
  • Educational reimbursement
  • Health and mental wellness programs
  • DE&I resource groups
  • Commuter benefits
  • Pet adoption reimbursement
  • Employee recognition program
  • Discounts at 2,000+ companies

(Incentives and/or benefit packages may vary depending on the position.)

WHAT YOU WILL BE DOING:
  • Performance Management: Recruit, hire, and develop people to drive a culture of high performance and engagement. Recognize and reward excellence while addressing any performance issues promptly. Create personalized development plans and provide ongoing feedback to help your team thrive.
  • Personalized Coffee Experiences: You are not only an agile coffee expert; you lead by example. Using storytelling, you'll create an experience for each customer that walks into a boutique educating them on our coffee and sustainability while creating a hospitable environment.
  • Training and Development: Lead and inspire others to learn and grow through coaching and mentoring. Lead training initiatives to ensure your team has the knowledge and skills needed to deliver an exceptional customer experience. From product knowledge to selling techniques and operational standards, you will be instrumental in building their capabilities and shaping their success.
  • Team Engagement: Uphold the Nespresso culture and values, fostering an engaged and motivated team. Through effective communication and regular touchpoints, such as weekly meetings and one-on-one sessions, you will create a supportive and collaborative environment.
  • Sales and Service Excellence: Drive team performance by setting clear targets and providing true guidance. You are growth-minded and implement strategies for continuous improvement accordingly.
  • Operational Excellence: Ensure compliance with standard operating procedures and manage inventory efficiently. Collaborate with the District Manager to control labor costs and expenses effectively. Support teams with troubleshooting tech issues for smooth operations.
  • Safety and Quality: Promote a safety-conscious culture and adhere to Nestlé's Safety, Health, and Environmental policies and procedures.
  • Drive and Determination: Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and evaluating boutique performance to implement improvements.
  • Community Connection: Think entrepreneurially to create community-building channels through experimentation and collaboration.


WHAT YOU WILL BRING:
  • 4+ years of experience in fast-paced or luxury retail
  • 3+ years of supervisory experience
  • High School Diploma or GED required; bachelor's degree preferred
  • Strong time management and prioritization skills
  • Genuine enthusiasm for coffee, a strong appreciation for sustainability, and a desire to continuously learn and share our coffee culture with others.
  • Availability for open/close shifts, weekends, holidays
  • Ability to travel as required

ADDITIONAL PREFERRED QUALIFICATIONS:
  • Experience directly supervising 20+ employees in a high-volume, luxury retail environment
  • Ability to run weekly manager meetings, oversee KPIs, coach performance, and delegate effectively
  • Genuine passion for people: you enjoy engaging with customers and mentoring your employees
  • You care about the customer experience; you are a gracious host, and you exude hospitality
  • Guests know you by name and seek you out because of the service and experience you provide
  • Strong business acumen with ability to drive teams to achieve revenue goals and continuously improv

About Nestle

Nestlé S.A. is a Swiss multinational food and drink processing conglomerate corporation headquartered in Vevey, Vaud, Switzerland. It is the largest food company in the world, measured by revenue and other metrics, since 2014. It ranked No. 64 on the Fortune Global 500 in 2017 and No. 33 in the 2016 edition of the Forbes Global 2000 list of largest public companies. Nestlé's products include baby food, medical food, bottled water, breakfast cereals, coffee and tea, confectionery, dairy products, ice cream, frozen food, pet foods, and snacks. Twenty-nine of Nestlé's brands have annual sales of over 1 billion CHF, including Nespresso, Nescafé, Kit Kat, Smarties, Nesquik, Stouffer's, Vittel, and Maggi. Nestlé has 447 factories, operates in 189 countries, and employs around 339,000 people. It is one of the main shareholders of L'Oreal, the world's largest cosmetics company. Nestlé was formed in 1905 by the merger of the "Anglo-Swiss Milk Company", established in 1866 by brothers George and Charles Page, and "Farine Lactée Henri Nestlé", founded in 1867 by Henri Nestlé. The company grew significantly during the First World War and again following the Second World War, expanding its offerings beyond its early condensed milk and infant formula products. The company has made a number of corporate acquisitions, including Crosse & Blackwell in 1950, Findus in 1963, Libby's in 1971, Rowntree Mackintosh in 1988, Klim in 1998, and Gerber in 2007.
Learn more about Nestle
Industry
Food & Beverages
Founded
1866
* Ladders Estimates

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