AccorHotels

Reservations Manager

AccorHotels • $80K — $85K *
Santa Monica, CA 90405In-Person
Hospitality & Recreation
Less than 5 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Leadership experience in reservations or hospitality management required
  • Familiarity with Property Management Systems, specifically Opera, preferred
  • Proficiency in Microsoft Windows applications needed
  • Experience with group and tour markets preferred
  • Ability to thrive under pressure in a fast-paced environment
  • Strong teamwork skills essential
  • Guest-focused with excellent customer service demeanor required

Responsibilities

  • Lead and manage the Reservations department to uphold service standards
  • Oversee coordination of group and individual reservations
  • Collaborate closely with Sales, Conference, and Accounting teams
  • Generate required daily, weekly, monthly, and quarterly reports
  • Enhance revenue by educating Reservation Agents on room products and hotel offerings

Benefits

  • Professional development opportunities
  • Collaborative work environment
  • Access to industry-leading technology and systems
  • Opportunity to work closely with multiple departments
  • Dynamic and fast-paced work setting
Full Job Description


Job Description

Reporting to the Director of Revenue Management & eCommerce, responsibilities and essential job functions include but are not limited to the following:

  • Lead and manage all aspects of the Reservations department and ensure all service standards are followed
  • Manage and coordinate all group and individual reservations
  • Maintain close liaison with the Sales, Conference, and Accounting teams
  • Produce daily, weekly, monthly and quarterly reports as required
  • Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services


Qualifications
  • Previous leadership experience in a similar role required
  • Previous Property Manager System (Opera) experience preferred
  • Computer literate in Microsoft Window applications required
  • Previous experience within group and tour markets preferred
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

About AccorHotels

AccorHotels is a multinational hospitality company that operates in 100 countries with over 4,800 hotels, resorts, and residences. The company was founded in 1967 and is headquartered in Issy-les-Moulineaux, France. AccorHotels operates under several brands, including Sofitel, Novotel, Mercure, and Ibis. The company's mission is to make every guest feel welcome and provide them with a unique experience. AccorHotels is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about AccorHotels
Size
214,000 employees
Industry
Hospitality & Recreation
Founded
1967
* Ladders Estimates

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