Job DescriptionAs the
Assistant Director of Spa, you are responsible for the establishment and execution of clear short term and long term goals as set by the Spa Director. The Assistant Director of Spa is responsible for the daily leadership of the spa operations ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities, in keeping with the positions of Fairmont spa, will be capitalized upon.
Salary Range: $80,000-$90,000
What you will be doing: - Direct operations of the facility, including short and long range strategic planning, performance, budgeting and purchasing to ensure the spa operates cost effectively and efficiently
- Oversee the supervision, operation and coverage of all spa areas
- Establish short term and long term goals for spa retail and for each Experience Coordinator. Review status of each goal on a regular basis.
- Highlight the Spa facility and offerings through meetings with group meeting planners and touring prospective Spa guests.
- Promote promotions, standard hotel and spa packages and customized group spa programs.
- Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential Spa guests, including timely review and responses to voice-mail and e-mail messages.
- Lead in the implementation of 12-month marketing plan, including identifying new business, recognizing marketing opportunities and working efficiently with hotel public relations in all aspects of spa/hotel promotion
- Ensure the Spa facilities remain in pristine condition by conducting regular departmental walk-throughs, and promptly submitting work orders and service requests as needed
- Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques
- Monitor scheduling of services and special programming and ensure we have the necessary supplies, labor and cost controls.
- Oversee inventory management including ordering, receiving, and reporting.
- Serve as a link between the hotel and the spa industry by maintaining effective, positive relationships internally and with other resort departments, owner representatives and vendors
- Ensure effective communication from the Spa to other departments within the hotel.
- Oversee department's labor management and payroll with staffing plan reviews, effective scheduling, payroll administration, service charges/gratuity reporting, forecasting and execution.
- Supervise all aspects of staffing, including hiring, recognition, motivating, development, corrective actions and training.
QualificationsYour experience and skills include:- Must be able to speak, read, write and understand the English language.
- Requires good communication skills, both verbal and written.
- Must be able to read and write to facilitate the communication process.
- Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
- Must possess basic computational ability.
- Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
- Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
- Must have ability to work independently and to prioritize or seek clarification in prioritizing work
Experience- Minimum of 3 (three) years' experience in management or supervisory position in a spa or related field required
- Experience in the hospitality industry is an asset
- Experience and education in one of the spa disciplines such as fitness, massage or aesthetics is a strong asset
- Experience with Book4time preferred.
Education- High School diploma or equivalent or vocational training
- Bachelor's Degree (Business Administration or Spa Management Degree) preferred
Licenses or Certificates Additional InformationAll Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
