Location: While this is a remote position, there is an expectation that the Regional Operations Manager is based in Texas, preferably Austin, TX area or 50-60 mile radius.

Compensation: $125,000

Think, act, work, teach, and inspire from outside the box! Lark is looking for a Regional Operations Manager who can oversee multiple complex independent hotel and restaurant assets. We look to inspire travel, we embody approachable, eye-to-eye hospitality, and we listen to the story of the property and work tirelessly to bring it to life.

The right person for this role has extensive experience in Restaurants, Events, and Bars, along with a strong hospitality background in Hotels. But we are not looking for a "Super General Manager". Rather, we want someone who can help a General Manager look further into the future of the business, help support the property leadership teams in appropriately hiring, training, and developing their respective teams, and hold the General Manager accountable for financial performance and overall condition of the asset.

The Regional Operations Manager supports the communication with ownership, always knowing intimately the financial performance of the property and the business forecast in the market in which the property operates. The Regional Operations Manager travels to his or her properties, meets with all levels of staff, supports guest interactions, and sets the example for the property of Lark's core values.

Candidates must be located within 1 hour driving distance of the location of this posting to be considered for the position. This is a remotely based job that requires approximately 60% travel. We will consider applicants located in Texas with access to a car for travel to properties in the general Austin and San Antonio area and beyond.

Responsibilities

• Manage a portfolio of Hospitality assets, leading the General Managers towards measurable goals in Guest Experience, Employee Experience, and Property Financial Performance
• Act as the conduit to Lark departments for the property team, facilitating communication and ensuring successful outcomes
• Supporting the new opening of properties, transition through renovations, or strategic repositioning
• Develop Annual Plans, Budgets (capital and operating), and ongoing Forecasts for the business
• Consistently keep an agenda a year ahead, broken down into appropriate components (monthly), to ensure alignment with the articulated business plan
• Evaluate the financial performance daily/weekly/monthly to ensure compliance with overall profitability in the Restaurants, Events, and Hotels

Qualifications

• 6 years of hospitality leadership experience
• Past experience in a multi-unit leadership role
• Ability to manage multiple departments and agendas across multiple locations, with previous above-property leadership preferred
• Hotel opening experience is a plus
• Food and Beverage experience required
• Self-motivated and have the ability to work and travel independently
• Strong financial acumen
• People-facing role, with the ability to work through difficult conversations and conflict
• Leadership Skills: Ability to effectively lead, motivate, mentor, coach & counsel others to perform well (including appropriate documentation.)
• People Skills: Deliver hospitable service that is attentive, friendly, and courteous; ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect; demonstrate patience, tact, and diplomacy.
• Communication Skills: Ability to communicate effectively both verbally and in writing. (Strong writing skills - spelling, punctuation, grammar.)
• Problem-Solving & Analytical Skills: Ability to identify issues, collect and analyze information to understand the problem, and effectively resolve. Identify, recommend, and implement best practices.
• Judgment & Discretion: Appropriately manage confidential and sensitive information; maintain confidentiality.
• Physical Demands: Frequent levels of computer keying using both hands and viewing material on a computer screen. Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Some positions require frequent travel to hotels, which may require long periods of standing, walking, sitting, and flying; therefore, you must be able to physically meet the demands of traveling. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.