Rancho Caymus Inn is seeking a Assistant General Manager to support overseeing daily operations, leading team development, and supporting strategic business initiatives. This role is ideal for someone who is equally comfortable coaching a team, making thoughtful decisions, and solving challenges as they arise. The Assistant General Manager will play a key role in shaping the guest experience, enhancing visibility across social media, and building strong partnerships within the Napa Valley community.
Compensation: $95,000 - $105,000 yearlyResponsibilities- Lead, mentor, and develop a diverse team while promoting internal talent and career growth.
- Ensure guest satisfaction goals are consistently achieved through service excellence.
- Support property-level initiatives and foster local partnerships to contribute to long-term success.
- Oversee departmental budgets and expenses with accountability for financial performance.
- Use data and reporting to support business plans, track progress, and drive improvements.
- Maintain clear communication across the team through meetings, agendas, and updates.
- Collaborate with ownership and leadership team on strategic planning and reporting
- Implement strategies to optimize efficiency, increase profitability, and elevate the customer experience
- Foster a culture of accountability, innovation, and continuous improvement
- Monitor key metrics and financial performance, identifying opportunities for improvement
- Build and develop a high-performing team through hiring, training, and ongoing coaching
Qualifications- Proven background in guest- or customer-facing industries with a strong record of delivering high levels of satisfaction and service.
- Demonstrated leadership experience managing teams of 5+ and developing direct reports.
- Exposure to managing departmental budgets, cost control, and performance against key metrics.
- Comfortable using reports and data to create business plans and guide decision-making.
- History of contributing to new initiatives, pilot programs, or task force assignments.
- Commitment to professional growth, continuous learning, and mentorship.
- Ability to lead with integrity and motivate teams toward shared goals
- Proficient in operational tools, systems, and performance metrics
- Excellent communication and interpersonal skills
- Exposure to budgeting, financial reporting, and forecasting
- Strong organizational skills
