We are seeking an enthusiastic, customer service focused Regional Field Service Manager to help support our team throughout Michigan, Ohio, Indiana, and Pennsylvania. As a Regional Field Service Manager you will be responsible for providing exceptional service to a regional group of hospital accounts by managing a team of Field Service Supervisors, Field Service Representatives and coordinating with the Plant Manager and Delivery Route Drivers. This role requires 50% travel.
What you will do- Partner with Sales and customers to assess service, staffing, and product needs for existing and new accounts.
- Lead account implementations, including installations, ward walks, product setup, Techsmart deployment, inventory management, and service scheduling.
- Train hospital staff, Service Technicians, and other stakeholders on Daniels products, programs, safety standards, and regulatory requirements.
- Build strong customer relationships by conducting audits, monitoring service levels, reviewing utilization data, and ensuring customer satisfaction.
- Manage inventory, product ordering, labor planning, scheduling, payroll, and budget adherence to support operational efficiency.
- Recruit, train, coach, evaluate, and manage Service Technicians, including performance management, safety training, and coverage planning.
- Ensure high-quality, compliant service delivery through quality audits, issue resolution, on-time collections, continuous improvement initiatives, and cross-functional communication with Operations and Sales leadership.
Physical Requirements- Lift containers weighing up to 40 lbs.;
- Push/pull wheeled transporters and/or palletized product up to approximately 500 lbs;
- Travel through Great Lakes Region 50% of the time
- Walking of two (2) or more miles per day;
- Sitting for extended periods of time;
- Work in and around hospital personnel, sensitive medical equipment, and patients.
- Occasionally work in an outdoor environment.
What we are looking for- 4 year degree or equivalent experience;
- Minimum 5 years proven leadership experience in service related industry; hospital services or related industry experience highly desirable;
- Outstanding project management skills to oversee complex installations and meet cost and time requirements;
- Solid understanding of service-related financial drivers/KPIs and experience managing budgets and profit/loss;
- Excellent organizational skills and attention to detail in order to maintain all regulatory and client care records at 100% accuracy;
- Experience hiring, training and leading direct reports a definite plus;
- Sense of urgency to deliver on results and resolve issues quickly;
- Willingness and ability to travel 50-60%; most travel is local involving day trips or overnight stays.
$85,439 - $115,071 a year
If you're looking for a stable, mission-driven role where your leadership makes a real impact, we'd love to hear from you. At Daniels Health, you'll be part of a team that values safety, innovation, and people.
Apply today and take the next step in your career with a company that's transforming healthcare waste management for good.
