Job Description:Cambria is seeking a dynamic and experienced Regional Business Manager
(Non-Sales) to oversee and manage our Regional Product Representatives and
Field Service Technicians. This role requires a passionate individual who is
dedicated to providing exceptional service to our end consumers and business
partners. The ideal candidate will possess strong leadership skills, attention to
detail, critical thinking abilities, and a deep understanding of our products and
services.
Essential Duties & Responsibilities:- Manage and develop a team responsible for supporting and servicing end consumers, business partners, sales, and operations teams
- Onboard, train and develop team members by educating them on the business, route to market, industry and how we service our customers
- Manage and de-escalate elevated claims by leading and directing a path to resolution through collaborative efforts with our business partners
- Review and evaluate service metrics to determine opportunities to improve performance and facilitate change in the market with our production and sales teams
- Travel within the sales region to develop and support the team and business partners to ensure the Cambria experience is consistently delivered to end consumers
- Create a more efficient and effective customer experience by developing and implementing new and existing business processes that improve operational performance and enhance touchpoints with our service teams
- Support and present at quarterly partner events, providing insights into the business and techniques for our partners to grow and develop their teams
- Perform other duties as assigned by management
Qualifications & Skills:- Extensive experience in managing and developing teams
- Strong attention-to-detail, critical thinking and analytical skills
- Experienced customer relationship and conflict resolution
- Proven interpersonal, verbal, and written communication
- Detail oriented to analyze data, communicate and provide market trend analysis
- Strong process and project management skills
- Develop and maintain strong working relationships with internal and external partners
- Ability to apply logical reasoning to troubleshoot issues and find efficient solutions
- Experience in construction or trades; able to read and interpret blueprints and construction projects preferred
- Must possess a valid driver's license from the state of residence
- Must be able to successfully pass a Motor Vehicle Record (MVR) check in accordance with Cambria's standards
Minimum Requirements:Education: Bachelor's degree in related field or comparable experience, Master's Degree a plus
Experience: 5+ years experience in Service and Claims Management, along with experience managing teams
Systems: Advanced computer technology skills, Google Suites, knowledge of Salesforce or comparable CRM
Additional Requirements:Managerial Responsibilities: Yes
Travel Requirements: Up to 40% to other Cambria distribution centers locations
Cambria's starting salary range for this position is $96,000 - $128,000. Salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or Training.
Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
For additional company information, please visit www.CambriaUSA.com
