General Motors

Chevrolet District Manager Parts and Service

General Motors • $105K — $140K *
US-AnywhereRemote in Oklahoma, US
Manufacturing & Automotive
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent professional experience.
  • 3-5 years leading dealership Fixed Operations.
  • Strong automotive industry knowledge, particularly in service operations and customer experience management.
  • In-depth understanding of Dealership Service & Parts Operations.
  • Proficient in Microsoft Excel for data analysis and reporting.
  • Excellent communication skills for effective persuasion and information sharing.
  • Ability to leverage data analytics for operational performance and customer experience improvement.

Responsibilities

  • Own district performance related to revenue and customer retention.
  • Advise dealer leadership for strategic alignment.
  • Drive growth through effective execution of Customer Care & Aftersales programs.
  • Lead contact processes focused on dealership priorities and performance objectives.
  • Analyze marketing strategies to boost service lane traffic.
  • Develop annual Business Plans using strategic data insights.
  • Assess dealership performance with analytical thinking and targeted solutions.

Benefits

  • Medical, dental, and vision insurance.
  • Health Savings Account and Flexible Spending Accounts.
  • Retirement savings plan.
  • Paid vacation and holidays.
  • Tuition assistance programs.
  • Employee assistance program.
  • GM vehicle discounts.
Full Job Description
Job Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency

This role supports dealerships across the Tulsa, OK district or region. The selected candidate must live in territory or relocate to Tulsa, OK or surrounding area (within 50 miles). Relocation may be provided.

The Role

The District Manager Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM's Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape.

What You'll Do (Responsibilities)
  • Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
  • Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
  • Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
  • Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
  • Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
  • Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
  • Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
  • Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
  • Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
  • Resolve aftersales customer concerns, including but not limited to:
    • SPAC (Service Parts Assistance Center)
    • CAC (Customer Assistance Center)
    • TAC (Technical Assistance Center)
    • Goodwill, Warranty, and Policy Requests
  • Monitor and deliver on KPIs including:
    • Sales Reporting Tool (SRT) objectives
    • Net Promoter Score (NPS)
    • Customer Retention
    • Service Training Standards (STS)
    • EV Training & Compliance


Your Skills & Abilities (Required Qualifications)
  • Bachelor's Degree or equivalent professional experience.
  • Minimum 3 to 5 years of experience leading and improving dealership Fixed Operations.
  • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
  • Deep understanding of Dealership Service & Parts Operations, including:
    • Automotive Parts and Service Systems
    • Dealer Operating Reports & Fixed Ops Analysis Tools
    • Profit department structures and interdependencies
    • Consultative selling techniques
  • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
  • Excellent oral and written communication skills, with the ability to inform and persuade effectively.
  • Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
  • The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.


Core Competencies:
  • Builds and maintains strong internal and external relationships.
  • Drives results and leads change with confidence and clarity.
  • Communicates persuasively and informatively across all levels.
  • Operates autonomously with strong time management and prioritization.
  • Applies analytical thinking to solve complex problems and make data-informed decisions.
  • Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives.
  • Maintains a results-driven mindset, consistently pursuing excellence and accountability.
  • Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction.
  • Demonstrates innovation, creativity, and adaptability.
  • Takes initiative and thrives in dynamic environments.
  • Maintains a strong customer focus and resolves conflicts effectively.


Territory & Travel: This role supports dealerships across the Tulsa, OK district or region and requires up to 50% travel. Candidates should be comfortable with frequent regional travel to engage with dealer partners, conduct performance reviews, and support aftersales initiatives on-site.

Reporting Structure: The District Manager Parts and Service reports directly to the Zone Manager Parts and Service. This position plays a key role in executing strategy with dealership operations.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.
  • The expected base compensation for this role is ($105,600.00 - $140,700.00) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more


#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).The selected candidate will be required to travel at least 50% or more on a frequent basis.This job may be eligible for relocation benefits.This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

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Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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