Salesforce

Qualified Success Architect, University

Salesforce$123K — $186K *
US-AnywhereRemote in California, US
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-10 years of experience in Mid Market/Enterprise software
  • Background in customer success, education, or a similar role; familiarity with the Qualified platform is advantageous
  • Strong written communication skills to create practical content for users
  • Highly organized with the ability to manage numerous content updates effectively
  • Excellent problem-solving skills and ability to convey product details for a customer audience
  • Experience with content or course authoring tools is beneficial
  • Interest in community engagement is a plus
  • Willingness to thrive in a fast-paced startup environment
  • Bachelor's degree required
  • Passion for enhancing customer success with software solutions

Responsibilities

  • Own the updating and creation of articles, ensuring content is current with the evolving Qualified platform
  • Develop best practice resources for various customer-facing roles, translating product knowledge into user-friendly content
  • Collaborate cross-functionally with Product, Enablement, and Customer Success teams to identify content needs
  • Maintain and update partner certification paths to keep educational content relevant and accurate
  • Engage with the customer community by posting updates, answering questions, and boosting participation
  • Serve as a subject matter expert, organizing and optimizing content to be accessible for all customer stages

Benefits

  • Support for achieving balance in personal and professional life
  • Access to resources that enhance performance and career growth
  • Opportunities to work with AI-driven tools that enhance efficiency
  • Focus on redefining boundaries in personal and professional development
  • Encouragement to impact the future of AI and customer experiences
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

The "Qualified Success Architect, University" will support the Customer Education pillar of Qualified University, our external learning hub for customers and partners. The core focus is content: keeping articles and courses current as the platform evolves, building best practice resources, and ensuring University has the depth to serve audiences across the spectrum - from enterprise to SMB.

What You Will Be Doing:

  • Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves
  • Develop best practice content for QSAs, admins, and partners - translating product knowledge into clear, practical educational resources
  • Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs
  • Maintain and update partner certification paths within Qualified University, keeping partner-facing content current
  • Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community
  • Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey


Qualifications:

  • 5-10 years of Mid Market/Enterprise software experience
  • Prior experience in customer success, customer education, or a similar customer-facing role - experience with the Qualified platform is a strong plus
  • Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience
  • Highly organized, with the ability to manage a high volume of ongoing content updates across a large library
  • Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience
  • Experience with content or course authoring tools is a plus
  • Interest in community engagement is a plus
  • Must be willing to work in a fast-paced startup environment with multiple roles
  • You possess a bachelor's degree
  • Passion for making customers successful with software solutions


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