Abbott

Project Manager

Abbott • $80K — $120K *
Alameda, CA 94501In-Person
Healthcare
5 - 7 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • 5-7 years of project management experience
  • Experience in BPO/Call Center or Customer Service industries
  • Proven ability to conduct business process reviews and implement enhancements
  • Effective communication and presentation skills
  • Ability to manage multiple projects simultaneously
  • Strong interpersonal skills for vendor and stakeholder management
  • PMP certification preferred, especially for project-driven roles

Responsibilities

  • Lead operations teams to successfully implement key projects within the Customer Service organization
  • Plan and execute project plans, track metrics, and communicate status throughout project lifecycle
  • Manage deliverables, scope, and objectives for major projects and subprojects
  • Coordinate activities and assignments among project members and resources
  • Engage with teammates and leadership to ensure timely delivery of project objectives
  • Provide business updates on project status, resource needs, and risk management
  • Prepare and present progress reports to management and align projects with Customer Service strategies

Benefits

  • Medical and Prescription Drug Plans
  • Dental and Vision Plans
  • Health Savings and Flexible Spending Accounts
  • Supplemental Life Insurance
  • Short and Long Term Disability coverage
  • Critical Illness and Accident Insurance
  • 401(k) plan
  • Various MetLife insurance options, including Legal and ID Fraud Insurance
Full Job Description
Title: Project Manager

Location: Alameda, CA

Duration: 12 Months

100% Onsite

Responsibilities:
  • We are seeking a Customer Service Operations Project Manager, contract role for a minimum of six months, to work in our Alameda, CA, Headquarters.
  • This role in the Customer Service organization will lead and assist an operations team to a successful implementation of critical, long-term projects for our team and Call Centers.
  • This role will perform project planning, execute plan, work through metrics, track and communicate project status through the entire project cycle.
  • Provide planning, leadership and focus to manage deliverables, scope and objectives of major projects and subprojects
  • Coordinate activities, tasks, and assignments for various project members, resources, and partners
  • Engage teammates, partners, leadership, and other resources required to ensure project deliverables and timeframes are met
  • Provide business updates as needed regarding project status, resource needs and project risks
  • Aligns projects with CS strategies and removes barriers to project completion
  • Prepares and presents project progress reports to the management team
  • Perform other duties and projects as assigned. Experience
  • Experience in the BPO/Call Centre or Customer Service industry (or related field)
  • Experience conducting business process reviews, recommending enhancements, implementing solutions, and delivering results in a fast-paced environment
  • Effective written, oral communication and presentation skills are necessary
  • Ability to organize and manage multiple projects at one time from start to finish
  • Strong interpersonal skills to work with internal stakeholders and manage outside vendors, Preferred
  • Prior experience in a medical device or healthcare market in customer-facing roles is preferred
  • PMP certification

Consultants Eligible Benefits Upon Waiting Period:
  • Medical and Prescription Drug Plans
  • Dental Plan
  • Vision Plan
  • Health Savings Account (for High-Deductible Health Plans)
  • Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
  • Supplemental Life Insurance
  • Short Term Disability (coverage varies by state)
  • Long Term Disability
  • Critical Illness, Hospital coverage, Accident Insurance
  • MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
  • 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.

  • Published on 18 Jun 2025, 7:28 PM

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

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