Job Title & Specialty Area: Program Manager Patient Education

Department: Clinical Learning and Development

Location: Children's Health- Dallas

Shift: Full-time Monday through Friday (40 hours a week)

Job Type: Remote there may be some onsite attendance required

Summary:
The Program Manager Patient Education manages the execution of established patient education programs offered to address health concerns for the patient population. This is accomplished while in consultation with Program Director Patient Education, clinicians, the HEAL (Heath Education and Literacy) committee, champions of health literacy, patient educators, and patient families. The Program Manager integrates evidence-based health literacy practices in staff training and in written patient education materials, fostering Organizational Health Literacy and ensuring equitable care.

Responsibilities:
* Assists to establish standards for patient education materials and influence how patient education is executed across the enterprise.
* Consults with content experts and authors on the development of new patient education.
* Coordinates with vendors of patient education systems and manage the enhancement of those systems to meet the learning needs of patient families.
* Identifies learning opportunities and provide training to hospital personnel focused to improve the delivery of patient education and the patient families' understanding of their health.
* Manages the lifecycle of a resource from creation, publication, translation, and 3yr review. Monitors that the resources follow the identified standards.
* Educates job roles that provide patient education to ensure a consistent product (Patient Educators, RN, PT, OT, SP, RT).
* Will aggregate and analyze findings to identify opportunities to improve processes or delivery of services; makes recommendations as appropriate.
* May interact with medical leaders, administration, management, caregivers, ancillary staff, coworkers, vendors and agencies outside of Children's Medical Center; participates in hospital committees as assigned.

How You'll Be Successful:

WORK EXPERIENCE
* At least 3 years Healthcare experience Required
* At least 1 year Project or people leadership experience Required
* At least 1 year Educating patient families at the discharge of an encounter Preferred

EDUCATION
* Four-year Bachelor's degree or equivalent experience Required
* Graduate or professional work or advanced degree; or equivalent experience Preferred
* May require additional training based on the program Preferred

LICENSES AND CERTIFICATIONS
* Current licensure or registration as a clinical healthcare professional (i.e. Registered Nurse, Licensed Social Worker) Required

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits - How We'll Care for You:
• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement