Uber

Program Manager II - Business Applications

Uber$82K — $100K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Systems, Operations Research, or a related field
  • Basic knowledge of SQL and business intelligence tools such as Tableau or Power BI
  • 2+ years in technical program management or high-level technical support, ideally for enterprise apps like Front or Zendesk
  • Excellent interpersonal and communication skills with emphasis on customer satisfaction
  • Strong analytical abilities for troubleshooting and optimizing configurations
  • Ability to prioritize tasks and manage multiple responsibilities
  • Proven teamwork and collaborative skills

Responsibilities

  • Establish the framework for shipment support tooling across TMS and Brokerage
  • Co-lead evaluations for new platforms and manage vendor relationships
  • Define support capabilities that align with business growth and AI integration
  • Own the technical roadmap, ensuring system health and scalability
  • Plan and manage integrations, upgrades, and complex application builds
  • Design architecture decisions to ensure supportability at scale
  • Develop governance strategies and enforce security standards for applications
  • Create detailed documentation for major use cases and implementation strategies
  • Partner with Program Managers to align solutions with business needs
  • Identify bottlenecks and implement automated solutions to improve processes
  • Engage with operations to understand workflows and develop tooling strategies
  • Support engineers by managing tickets and configuration changes

Benefits

  • Company sponsored health plan
  • Dental and vision benefits
  • 401k match
  • Financial and mental wellness benefits
  • Parental leave
  • Short- and long-term disability coverage
  • Life insurance
  • Performance or sales incentive bonus program
  • Participation in equity awards
Full Job Description
Schedule: Full Time

Job Type: Hybrid

Salary Type: Salary

Req #: 2770
About the Role

As a Technical Program Manager within the BizTech team, you will move beyond tactical application support to take a central role in shaping the future of shipment support across TMS and Workload ecosystems. This is a high-impact strategic position focused on enabling AI agents and defining the long-term vision for our support tooling landscape.

Working out of our Chicago office, you will collaborate alongside key stakeholders in Strat Ops, Product Operations, and the broader BizTech team to ensure our technology stack scales with the business. You will lead critical evaluations of new technologies and drive the architectural decisions that bridge the gap between complex business needs and technical automation.
What the candidate will do
Strategic Leadership & Tooling Vision
  • Future-State Foundation: Establish the overarching framework for shipment support tooling across TMS and Brokerage.
  • Product Evaluation: Co-lead high-priority evaluations for new platforms (e.g., Bliss) and manage vendor relationships for Front and Zendesk.
  • AI Integration: Define and develop support capabilities that align with business growth and the integration of AI agents.
  • Platform Roadmapping: Own the H1/H2 technical roadmap, ensuring system health, scalability, and uptime.
Program & Technical Management
  • Integration Planning: Plan and manage major integrations, upgrades, and complex application build-outs.
  • Technical Design: Apply deep technical knowledge to design and architecture decisions to ensure functionality is built for supportability at scale.
  • Governance & Security: Develop and enforce governance strategies, admin guardrails, and security standards for business applications.
  • Documentation: Create comprehensive "Who, What, Why" documentation for major use cases, detailing functional requirements and implementation strategies.
Business Alignment & Consulting
  • Stakeholder Collaboration: Partner side-by-side with fellow Program Managers and regional leads to align technical solutions with evolving business needs.
  • Process Improvement: Proactively identify workflow bottlenecks and help implement automated solutions to drive OpEx savings.
  • Operational Insight: Engage directly with Brokerage and TM operations to understand support workflows and translate them into effective tooling strategies.
Operations Support

Backing up our Support Engineers as need arises in the following areas:
  • Ticket management: Tracking, prioritizing, and escalating support tickets
  • Configuration changes: Manage app configuration
  • Incident resolution and troubleshooting


Basic Qualifications
  • Education: Bachelor's degree in Information Systems, Operations Research, or a related field
  • Technical Skills: Basic knowledge of SQL and business intelligence tools like Tableau, Power BI
  • Experience: 2+ years of experience in technical program management or a high-level technical support role, preferably supporting enterprise applications like Front or Zendesk.
  • Communication: Excellent interpersonal and communication skills with a strong focus on customer satisfaction.
  • Problem-Solving: Strong analytical abilities to troubleshoot deep-tier technical incidents and optimize complex configurations.
  • Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize effectively.
  • Team Player: Demonstrated ability to work collaboratively in a team environment.


Preferred Qualifications
  • Certifications: Certifications in any of the supported applications (e.g., Salesforce Certified Administrator, Zendesk Support Administrator).
  • Application Administration Experience: Front, Zendesk, Salesforce, McLeod, etc.
  • Industry Experience: Experience in the logistics, freight, or transportation industry.


Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

For Chicago-based roles: The salary range for this role is $82,650.00 - $100,000.00 per year

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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