2+ years of experience with Bash, Command DOS, PowerShell, or Python scripting.
Minimum of 3 years in a support role within a technical environment.
Strong problem-solving abilities and business analytics skills.
Demonstrated ownership and commitment to issue resolution.
Excellent written and verbal communication skills.
Expertise in Windows desktop and server administration.
High level of experience with Linux operating systems.
Proficient in relational databases, with a preference for SQL Server and Postgres.
Responsibilities
Provide high-touch user support to trading teams across major EMEA and US markets.
Investigate and resolve system issues affecting front office trading flows promptly.
Manage the QRT trading infrastructure in coordination with internal and external teams.
Support various trading platforms on Windows and Linux OS environments.
Ensure all trading systems are operational before each trading day starts.
Maintain and support static databases and associated processes.
Develop monitoring tools to enhance oversight of the trading environment.
Provide remote support during evenings and weekends as required.
Benefits
Commitment to a healthy work-life balance through various initiatives and programs.
Inclusive workplace that values diversity as essential for success.
Full Job Description
Your future role within Q-Tx:
Your core objective will be to provide high-touch user support to the Q-Tx team who trade across major US markets.
Provide prompt user support for investigations & resolution of any system issues impacting front office trading flows.
Liaise with internal and external teams on a day-to-day basis to provide effective management of the QRT trading infrastructure, resolving issues through to completion.
Support trading platforms on different OS environments - Windows & Linux (Manual trading application, Algorithmic trading platforms, Exchange/FIX connectivity system, and Risk systems).
Ensure all trading components are up and running before the start of each trading day and support the release management process ensuring stability of the production environment.
Provide maintenance and support of static databases and supporting processes.
Develop tools to continuously improve our ability to monitor the trading environment.
Evening/weekend support requirements (normally through remote access).
Your present skillset:
>2yrs of Bash, Command Dos, Powershell or Python scripting experience is essential.
Minimum 3yrs in a support role.
Excellent problem solving and highly effective business analytics capabilities required.
Must have a keen focus on ownership of issues and commitment to resolving them.
Excellent written and oral communication skills are essential.
Expert windows desktop and server administration experience is essential.
High level of Linux OS experience is essential.
Expert relational database skills (in order of preference: SQL Server, Postgres) are essential.
Experience of managing the expectations of Front Office traders and senior management is desirable.
Knowledge of Equities, Futures, Commodities and FX asset classes is an advantage.
Knowledge of market data feed handlers and execution feeds is an advantage.
Knowledge of market-making/liquidity provision and algorithmic trading is an advantage.
