FreedomPay

Technical Account Manager

FreedomPay • $100K — $120K *
US-AnywhereRemote in United States
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in a client-facing technical role in SaaS or payments.
  • Strong project and stakeholder management skills.
  • Experience with API-based products and system integrations.
  • Excellent communication skills for diverse audiences.
  • Proficiency in Agile methodologies and tools.
  • Hands-on experience with project documentation and sprint planning.
  • Bachelor's degree in Computer Science or related field; relevant certifications preferred.

Responsibilities

  • Own the full lifecycle of assigned enterprise accounts, ensuring client success from onboarding to support.
  • Drive cross-functional collaboration across various teams to achieve project goals.
  • Lead complex software implementations, delivering on time and within budget.
  • Translate client needs into actionable internal workstreams for clarity and prioritization.
  • Conduct meetings with clients to discuss project progress and optimization opportunities.
  • Manage all project documentation effectively throughout the implementation process.
  • Track project milestones and finances, ensuring timely invoicing and budget adherence.

Benefits

  • Willingness to travel up to 15-20% within the U.S.
  • Opportunities for professional development and certifications.
  • Collaborative and dynamic team environment.
  • Involvement in shaping the evolution of the Technical Account Management function.
Full Job Description
FreedomPay is seeking a solution-oriented Technical Account Manager (TAM) to join our growing team and serve as a trusted partner to our most strategic enterprise clients. This role blends deep technical acumen with strong project management and client engagement skills to drive successful delivery of complex, global implementations.

The ideal candidate thrives in fast-paced environments, is fluent in both technical and business contexts, and is energized by solving problems across cross-functional teams. You'll own the end-to-end success of assigned accounts, acting as both a technical advisor and delivery lead.

Primary Responsibilities:

  • Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support.
  • Act as a program manager and internal quarterback-driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.
  • Lead the delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget.
  • Translate client needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables.
  • Conduct client-facing meetings to review delivery progress, usage trends, open items, and opportunities for optimization.
  • Manage project documentation including requirements, design specs, release notes, and training materials.
  • Track and report project milestones, budgets, and expenditures; ensure timely and accurate invoicing.
  • Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies.
  • Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for client priorities.
  • Escalate and resolve issues with urgency and transparency, maintaining high levels of client satisfaction and retention.
  • Contribute to the evolution of the TAM function by developing repeatable processes, playbooks, and documentation.


What We're Looking For:

  • 5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment.
  • Strong project and stakeholder management skills; able to manage multiple high-touch accounts and delivery streams simultaneously.
  • Experience with API-based products, system integrations, and enterprise platform configurations.
  • Excellent communication skills, able to tailor messaging to technical and non-technical audiences.
  • Proficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project).
  • Hands-on experience with project documentation, sprint planning, and cross-functional coordination.
  • Bachelor's degree in Computer Science, Engineering, MIS, or related field; relevant certifications (PMP, Scrum Master) preferred.
  • Willingness to travel up to 15-20% within the U.S.

About FreedomPay

Sodexo is a French food services and facilities management company headquartered in the Paris suburb of Issy-les-Moulineaux. It has 412,088 employees as of 2021, operates in 55 countries and serves 100 million customers on a daily basis. For fiscal year 2021 revenues reached €17.4 billion with an underlying operating profit of 578 million euro. Market capitalization was 11.5 billion euro as at October 26, 2021. Sodexo serves many sectors, including private corporations, government agencies, schools from preschool through university, hospitals and clinics, assisted-living facilities, military bases, and prisons. As of 2016 subsidiary Sodexo Justice Services operated support services in 122 prisons in eight countries, including 42 in the Netherlands, 34 in France, and others in Belgium, Italy, Spain, and Chile, as well as directly running 5 prisons in the UK.
Learn more about FreedomPay
Industry
Enterprise Technology
* Ladders Estimates

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