Ford Motor Company

Production Management Support

Ford Motor Company • $65K — $144K *
Dearborn, MI 48126In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma required.
  • 5+ years experience in Release Management or related fields in enterprise IT.
  • Experience in the Fintech sector is a strong plus.
  • Proficiency with ITSM platforms like ServiceNow for managing change and incidents.
  • Familiar with project management tools such as Jira and Azure DevOps for tracking releases.

Responsibilities

  • Minimize developer friction by integrating ERM tools with CI/CD pipelines.
  • Define and enforce quality gates using automated checks for release readiness.
  • Establish and maintain a 12-Month Release Calendar for major release planning.
  • Coordinate staging/test environments to minimize deployment disruptions.
  • Measure release success using DORA metrics and publish a 'Release Health' dashboard.

Benefits

  • Immediate medical, dental, vision, and prescription drug coverage.
  • Flexible family care days, paid parental leave, and subsidized back-up childcare.
  • Tuition assistance for continued education.
  • Generous paid time off for community service and holidays, including a week off between Christmas and New Year's Day.
  • Employee resource groups and vehicle discount programs for employees and their families.
Full Job Description
  • In this position...
    This role is for an Enterprise Release Manager within the Ford Credit Command Center.
  • The Command Center mission is to help maintain a stable production environment through effective change, incident, and problem management.
  • Enterprise Release Management (ERM) is a Ford Credit enterprise-wide IT best practice designed to synchronize changes to "core" and "non-core" applications.
  • ERM manages interdependent applications as a synchronized set to improve quality, efficiency, and reduce production implementation costs.
  • In this role, you will provide essential leadership to our release coordination efforts while playing a key part in the smooth operation of our core IT Service Management (ITSM) processes, specifically Incident, Change, and Problem Management.
  • A critical component of this position involves modernizing our release processes by minimizing developer friction through automation, establishing clear quality gates, driving a predictable "release train" cadence, and utilizing DORA metrics to track and improve launch behavior.
  • This is a fantastic opportunity for someone who enjoys supporting multiple highly synchronized initiatives, working with modern DevOps tools, and contributing to both release success and operational stability within a global IT environment.


Responsibilities

What you'll do...
  • Minimize Friction & Automate Data Collection:
    • Meet developers where they work.
    • Integrate ERM tooling (e.g., ServiceNow, Jira Align, ADO) directly with CI/CD pipelines and backlog tools.
    • Use "Release Tags" in Jira/ADO to flag dependencies and automate status updates (e.g., auto-updating release plans when pull requests merge or QA deployments succeed).
  • Define & Enforce Quality Gates:
    • Establish and monitor a lightweight but firm governance framework.
    • Define and enforce a "Definition of Ready for Release" (DoR) at key milestones (e.g., T-Minus 10 days for cross-team dependency sign-offs, T-Minus 5 days for regression testing/vulnerability checks, T-Minus 2 days for verified rollback plans).
    • Ensure gates are objective and binary (Pass/Fail) using automated checks (e.g., SonarQube, automated test pass rates).
  • Establish a "Release Train" Cadence:
    • Publish and maintain a 12-Month Release Calendar locking in major release dates, code freeze windows, and maintenance windows.
    • Run short, highly focused "Scrum of Scrums" or Release Readiness Syncs (15-20 minutes) to resolve cross-team dependencies and environment conflicts.
    • Enforce a "Train Leaves on Time" policy where lagging features that miss critical gates are decoupled and pushed to the next release.
  • Provide Immediate Value to Teams:
    • Coordinate staging and test environments to act as a "traffic cop" and resolve contention.
    • Automate the generation of release documentation, CAB (Change Advisory Board) approvals, and audit logging to shield developers from corporate bureaucracy.
    • Work to eliminate deployment weekend chaos, turning long troubleshooting sessions into quiet, non-event deployments.
  • Measure & Gamify with DORA Metrics:
    • Track and publish key performance indicators, including Change Failure Rate (CFR), Deployment Lead Time, and Environment Downtime.
    • Create and share a highly visible "Release Health" Dashboard to highlight team achievements and identify areas needing coaching.
  • Facilitate Blameless Post-Mortems:
    • Following any release-related production incidents, facilitate collaborative, blameless post-mortems with involved teams to map out what happened, identify process gaps, and update the ERM playbook to prevent future occurrences.
  • Incident Bridge & Change Management Support:
    • Participate in critical situation bridges, track incident timelines, and participate in Production Management Post-Launch Incident Meetings.
    • Manage the ERM Change Freeze Calendar and ensure all Change Requests are aligned with ERM schedules and approved prior to production launches.


Qualifications

You'll have...
  • High School Diploma
  • 5+ years of experience in Release Management, Change Management, or Incident
  • Management within an enterprise IT environment.
  • Experience working within a Fintech (Financial Technology) organization or the financial services sector is a strong plus.
  • Experience using an ITSM platform (e.g., ServiceNow) for change enablement, incident tracking, and problem management
  • Experience using project management and backlog tools (e.g., Jira, Jira Align, Azure DevOps/ADO) to track release dependencies and build automated dashboards.
    Familiarity with DevOps metrics (DORA), automated testing tools, and code quality analysis gates (e.g., SonarQube).
  • Familiarity with ITIL principles or ITIL certification
  • Experience documenting complex technical processes, creating user guides, or maintaining internal release websites.
  • Knowledge of Ford Credit business operations (Business Centers or Central Office).
  • Understanding of monitoring tools and processes (ideally Dynatrace and Splunk).
  • Familiarity with SRE (Site Reliability Engineering) principles and practices.
  • Knowledge of various operating systems, databases, network protocols, and batch processing cycles (EOD/EOM) is an asset.
  • Familiarity with cybersecurity tools, processes, and controls.

Even better, you may have...
  • Project management background. The HM ranks this right under the non-negotiables
  • SRE or observability background, or at minimum awareness of SRE principles
  • Reporting background
  • Fintech experience, with automotive fintech being ideal

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.

This position is a salary grade 5 and ranges from $65,100-$109,300.

This position is a salary grade 6 and ranges from $74,300-$124,500.

This position is a salary grade 7 and ranges from $86,600-$144,900.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: New Hire Benefits

Visa sponsorship is not available for this position.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

#LI-FordCredit #LI-CS4

About Ford Motor Company

Ford Motor Company manufactures or distributes automobiles in addition to offering financial services. The company sells to dealerships for retail sales, and for sale to fleet customers, including commercial fleet customers, daily rental car companies, and governments. Ford’s vehicle portfolio includes automobiles, buses, tractors, and trucks. Retail financing includes retail installment sale contracts for new and used vehicles, and direct financing leases for new vehicles to retail customers, government entities, daily rental car companies, and fleet customers. Finance receivables in the non-consumer portfolio include products offered to automotive dealers. Ford’s environmental initiatives include compressed natural gas, flexible fuel vehicles, electric drive vehicles, Hydrogen, PC power management, and so on. Ford Motor Company was founded by Henry Ford in 1903 and is headquartered in Dearborn, Michigan.

Ford Motor Company Careers

Join the dynamic team at Ford Motor Company, a global leader in automotive innovation and manufacturing. At Ford, we are committed to driving human progress by providing outstanding vehicles and mobility solutions. This is an exciting time to become part of our inclusive team, where job opportunities abound and growth is not just a possibility, but a promise.

Work You’ll Do

At Ford Motor Company, you will collaborate with some of the brightest minds in the industry. Our professionals are at the forefront of automotive technology, leading projects that redefine transportation and sustainability. With a culture rooted in continuous improvement and respect for all, Ford offers a workplace where leadership, diversity training, and innovation are part of everyday life.

Join Our Market-Leading Team

Ford’s commitment to excellence is why we are a leader in the automotive sector. We offer a variety of career paths, from engineering to marketing, all designed to foster professional and personal growth. Our team benefits from Ford’s commitment to professional development and networking opportunities, ensuring that every team member can reach their full potential.

Innovative Work

Engage in work that makes a difference. Ford Motor Company is pioneering developments in electrification, autonomous vehicles, and smart mobility solutions. Our team of over 190,000 employees worldwide is dedicated to crafting experiences that improve the way the world moves.

Be Part of a Great Team

Working at Ford means more than just having a job; it means being part of a global family. Our culture promotes teamwork, integrity, and respect—values that underpin everything we do. We believe in nurturing a diverse and inclusive environment where every employee can thrive.

Future-Proof Your Career

Ford Motor Company is not just a great place to work; it’s a place to build a lasting career. Our employees enjoy competitive benefits, comprehensive health care, and retirement plans that rank among the best in the industry. We support career advancement through extensive training programs and hands-on experience in the latest automotive technologies.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a student interested in an internship, Ford has opportunities that will harness your skills and ignite your ambition. Our hiring process is straightforward and respectful, designed to match your skills and passions with the right position.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Ford? Prepare your resume, sharpen your interview skills, and become part of a company that’s building the future of transportation.

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Learn more about Ford Motor Company
Size
183,000 employees
Market Cap
$44.8 billion
Industry
Manufacturing & Automotive
Net Income
-$1.2 billion
Founded
1903
5 Year Trend
-2.1%
Revenue
$127.1 billion
NASDAQ
F
* Ladders Estimates

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