What you'll be doing

As the Consultant, Production Application Support with AESP Team, you will partner with professionals to ensure high-quality systems delivery and stability of AESP applications, specifically, ECIF (Enterprise Customer Information Facility). You will support Technology Operations' DevOps initiatives and streamline deployment activities through automation. You'll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Production Support- Make an impact by ensuring stability of our application and infrastructure technology for our clients. Identify and resolve medium to highly complex production problems for support of applications. Collaboratively work to identify root cause and define actions to eliminate recurrence. Maintain a strong knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (Connectivity, Software, Application or Operational) problems.
• Technology Focus- Stay abreast of industry trends and play a key role in CIBC's digital transformation by supporting DevOps and Agile initiatives. Proactively monitor and analyze supported services to identify opportunities for improvement and use automation to streamline execution.
• Team Collaboration- Coordinate and/or execute implementation plans for new medium to complex application and maintenance updates. Enable others through regular knowledge sharing and engagement on projects and application support.

Who you are

• You can demonstrate 4 years experience in. UNIX/Linux/Solaris/Windows, JBOSS, DevOps Methodology & Tools(Jenkins, UCV, Azure Devops & iDeploy), Cloud Technology/Azure, Containers: Caas, Openshift, Feedhub - (Axway). Managed File Transfer, and DataBricks/DataFactory and Github Actions are strong assets.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You're a certified professional. You have Computer Science, Accounting, Management Information Systems, or a related field of study.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-81 Bay, 21st Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Analytical Thinking, Application Production Support, Databricks Platform, DevOps, File Transfers, IBM UrbanCode, Implementation Planning, IT Operations Support, Jenkins (Software), Linux Environments, Microsoft Azure, Red Hat OpenShift, Technical Knowledge, Work Collaboratively